Frankie Benny's New York Italian Restaurant Bar Basildon

Popped in here tonight for dinner, after 5 minutes of waiting by the entrance door, the waitress came over and asked if we’d booked. We said no (as we had planned on going Wagamamas but the queue was massive), her manager came over, then shook his head when his staff member told him we were walk ins. He showed us to our tables, dumped the menus down and said enjoy your meal. My wife wanted to leave at that point but as we were already seated I said let’s stay and try it. We ordered a pizza, a Caesar salad and a bolognaise. The pizza was fairly decent (New York), but £13 for a chicken Caesar salad that I could have bought from Tesco for £3 is embarrassing. Also the bolognaise was very disappo...

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Didn’t even get to try the food, stood at the door for about 15 minutes. No service to greet us or take us to our table. Tried again a couple weeks later and the same thing. Such a shame used to come here all the time, really gone down hill.

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Get totally ignored and staff not happy n miserable food came out first no drinks or cutlery still waiting for them to take dessert order even when asked to order them !!! Waste of time don’t bother

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The food was fantastic and Tracey provided exceptional service. The manager was very friendly. The Carbonara was delicious and creamy. I will definitely be dining here again.

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Had a great meal here, good price for what we recieved!

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