Wagamama Hammersmith The Old Fire Station

We are big fans of wagamama and usually have a wonderful dining experience with great food and service at any location we visit. Unfortunately, our recent visit to the Hammersmith branch was disappointing. We decided to dine here after a show with friends, and one of them had never been to wagamama before so I assured her she would love it. However, upon arrival at 4:45, we encountered some issues. Our server, Angel, took our order but disappeared afterwards. The bottle of Malbec we ordered arrived opened and partially empty, and despite requesting a new unopened bottle, we were told they only had bottles without corks. After insisting, a full bottle was finally brought to us. We also had to...

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Me and my wife ate here last week and it was the first time either of us had ever eaten in a Wagamama. We ordered the pulled pork gyoza (delicious), chicken yakitori (tasty, but very little chicken), katsu chicken curry (very nice but wish we went for the spicy option) and the Duck Donburi (also very nice and a good portion). The food came out pretty quickly and we are quite quick eaters, so we were in and out within an hour. The waiter who took our orders was really nice and very helpful. I loved being able to pay for the bill with the QR code at the end too.

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Service slow so slow and trying to beckon staff- too late for dessert as had a concert to attend at the apollo. Starter bit soggy. Regretted rose lemonade far too strong. Beef rice bowl good Chicken yaki-soba not peppers raw too many bean sprouts. Don’t do seafood so asked of prawns could be replaced by Mange tout or mushrooms. 3 whole slices of mushroom! Te restaurant wasn’t busy we were eat at just after 5pm Food came out quick but waiting staff not attentive and when diners plates are done, bring the bill/ask if they want dessert or indeed both?

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My experience at this restaurant was absolutely terrible! The food was mediocre, and it took a long time for our drinks to be brought to the table even though the restaurant wasn't busy. The staff were more focused on chatting with each other than providing good service. The managers were disrespectful towards the employees, as we witnessed them trying to pressure someone into doing a sampling, which they refused. Shortly after, we saw that person leave, which was very unprofessional and unjust.

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Just back from Wagamama in Hammersmith. Brought the family for our last night in London after a recommendation from my brother in law and we weren't disappointed. Great service, nice atmosphere and most importantly, great tasting food. Would highly recommend if you're in the area.

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