Goldener Adler
➤ Böheimstraße 38, 70178 Stuttgart, Germany, Feuerbach Deutschland
カントリークッキング, Landküche, Eiscreme, Suppe, Käse
"(Cross-posted on Google Map, Trip Advisor and the Fork I want to share my experience of my latest visit at this restaurant. In short, the food was (almost as good as it used to be. The service was worse than no service. If you do not care for the service, only looking for delicious German cuisine with decent prices, please ignore my comments here. I will list out the facts first then discuss the implications. 1 We made a reservation a week ahead of the event since we expect a large group of people (around 14 people coming for a celebratory event. We called two hours in advance to confirm with the restaurant on that day, by then, we still expect 14 people to come. Two hours later, we arrived at the restaurant with 8 people only, since there are last minute cancellations on us. The waiter condemned us: “You must tell us in advance! You said there are 14 people coming, now there are only 8?! How could you not have called?!” There is an empty 6-person table behind us the entire time. 2 We have been seated and we rearranged our cutlery set by ourself. We received the menu and decided appetizers. Since we are an international group, we are not sure what is the order to tell the waiter, and after telling him what we want for appetizers, we realized maybe we should tell the waiter what we want for drinks first for his peace of mind. The waiter is informed with “we are discussing drinks right now”, then he walked away directly without saying a word, leaving us confused. 3 We arrived at 7:05, and received our food at 9:05 on a Monday night. A group of people came after us received their drinks and food and left before we received ours. 4 After 7 people from our group have received our main dish, one main dish is left behind. The waiter explained: ”I only have two hands, I cannot carry more.” Then 8 minutes have passed until the left out main dish has been received with the rest of our food being cold in an autumn night, since we have to show the courtesy to our friend. (Someone in the group also ordered the exact same dish without being left for waiting. I kept wondering if his hands were full for the entire 8 minutes of our waiting. (Later, the waiter brought a “handmade cappuccino for the soul” to use his words, for the friend who has waited, after we have paid, packed and ready to leave. “I did not know that you are leaving so soon.” He added when we have to go. 5 We additionally ordered another round of drinks. They came out wrong. “They (the wrong ones are on the house.” The waiter said. Given these facts, several conclusions can be drawn. 1 The waiter has complained directly to his customers faces. 2 The waiter has left without leaving a word behind, leaving his customers confused. 3 8 main dishes are ordered, and we have waited at least 1.5 hour long for them. 4 The dishes are not presented all at once. 5 The ordered drinks are not presented correctly. These service deficiencies have greatly affected the atmosphere of the celebratory event and a following reservation. Potentially, it damaged the trust of the supervisor to our team. Personally, we previously had a great experience for this place, so we chose this place for this important event. But evidently we have been betrayed. We wanted to defend it in front of our colleagues due to the quality of the food, but the dishes are cold when we started, henceforth the quality of the food, to others, are not close to what I have claimed. We question the standard of its service as a Michelin restaurant."
Feuerbach Deutschland
