Abbey Bath, A Tribute Portfolio

Our stay was quite disappointing. The Gallery Room we reserved looked nothing like the photos online; instead, we received a room that resembled the lower-tier Cinematography option, yet we were still charged for the Gallery Room. Breakfast did not meet the expected 4-star standard and lacked the quality typically associated with the Marriott brand. Housekeeping also needs improvement; our shower gel was not replenished, there was no shampoo, and promised amenities like bottled water and toothbrush kits were absent. Upon returning on our second night, various items, including tea and coffee, had not been restocked. The towels were stained and had hair on them, and the cups were visibly dirty...

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We were seated in the bar area, which was quite loud as guests were making work calls, checking in and out, and plumbers were inspecting the radiators. Our food came 20 minutes after our tea, and unfortunately, it was cold; the sandwiches were hard and nearly stale. The only bright spot of our visit was the wonderful waitress.

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I made an advance reservation and arrived with my 90-year-old companion, only to find out that the dining room does not serve lunch on Saturdays. This is entirely unacceptable. Why would you accept the booking in the first place?

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