Arco Verde Express

As the place is close to my house, I ordered two soups through a delivery app. After 30 minutes it said on the app that it had already left for delivery and it hadn't arrived, I tried contacting the app's chat and got no response, I tried calling via the app's link and no one answered, so I looked for the contact number here on Google, I called by conventional call and Whatsapp and I was not answered either. I insisted, sent a text message on Whatsapp and after a few minutes they responded asking my name and simply stating that the order had already been shipped. There was no show of concern about the delay in delivery, no apology, no justification that made sense. More than an hour late, I...

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I always order quenchinhas at Arco Verde, as it is close to my house and I like the taste of the food. However, the last 2 times I ordered it took more than 1h30 to arrive, and whenever I asked I was answered with the standard message of your order is out for delivery . This last time, I ordered at 10:45 am and it only arrived at 12:30 pm, and the order that comes with the hot food showed that my order was the 3rd to be made, so there 's no way to justify having a lot of orders in my order. front. To make matters worse, I found a hair in the food, and I could even have said it was mine, if my hair wasn 't curly and the hair in the hot pan was straight

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Cold food Burger just chicken but nothing Price per person: R$1–20 Food: 1 Service: 1 Atmosphere: 1

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Service: Dine in Meal type: Other Price per person: R$1–20 Food: 5 Service: 5 Atmosphere: 5

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Delay in delivery and service via WhatsApp and terrible call. Service: 1

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