Really disappointing experience here recently. In the middle of a weekday afternoon, Old Orchard was not busy but not empty either; this Auntie Anne's had no pretzels, at all. The associates quoted me 7 minutes, so I returned 7-8 minutes later as my dad and I were excited for fresh pretzels. They kept opening the oven seemingly every minute, and we waited another 10-15 minutes before the pretzels were pulled, dunked in hot oil, and directly put into bags. By the time the pretzel cooled down enough to touch and eat, I noticed a lot of the salt had slid right off and pooled in the oily bag, and was so disappointed with cost, wait, and the quality of the experience I just don't want to come her...
I had a horrible experience there. Just today I went there and I spent over $19 and I've never spent that kind of money there before and I'm a regular customer I get the same thing every single time and not until I have my receipt that I know how much money I spent because the little thing that shows you how much you spend wasn't there so I didn't end up knowing until she gave me my receipt which made me very mad
I’m not sure if they just run out or this location doesn’t sell regular pretzels, but the handful time I visited this location, either in the evening and afternoon. They never have any of the big pretzels, just the bites. They have loads and loads of them. I know it’s not that big of a deal, but there never any in there.
Stopped to get a pretzel and drink for my kids at 11:15am on a Saturday. The three ladies behind the counter waved us off and didn’t open the door. We went to shake shack, ate a full meal, walked past and they were doing the same thing to a guy with his kids at 12:30pm. Good luck staying open with employees like that.
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Terrible customer service, someone stole my money $500) from a wallet I forgot at the desk and they refused to show video surveillance footage of the incident and they had 3 different stories to the same scenario. Lies.
Worst Auntie Anne's ever. $6.22 for an original pretzel. In an outdoor mall, nowhere near a parking lot. They do not carry pretzel dogs. They have mini pretzel dogs, but told me it would be 25 minutes.
The staff is so rude! It was a darkskin woman she was completely ignoring my question! She needs to get fired asap!
Something wrong at this placeThis doesn’t taste as good as other locationsAnyone can fill it in the first bite
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They force you to buy a large!!! Never have any small cinnamon bite cups, but have 15 or more large cups.
The staff member was very rude! They should adjust the altitude a bit...
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