I arrived with an online order and observed a single employee struggling to prepare just one pretzel order. After a lengthy wait, she finally started on the next one. Meanwhile, the family she had helped moved aside to wait for their order. During the time I was waiting, one group of customers decided to leave. It seems this location could benefit from either more staff or better management.
After about seven minutes at the counter, another employee, who was working at the smoothie station, asked, "Has she helped you yet?" I replied that I had not been assisted at all. She then quickly retrieved my to-go order, and I left. When I reported my experience to the general manager, I was advised...
I visited this Auntie Anne’s to pick up an online order and watched a single employee struggle to complete one pretzel order for several minutes before starting another. The family she was helping had to step aside and wait, and during that time, another group of customers left, likely frustrated by the slow service and lack of staff or management.
After waiting at the counter for about seven minutes, an employee from the smoothie station asked if I had been helped yet. When I said no, she quickly retrieved my to-go order and I left. When I shared my experience with the general manager, they suggested I should simply announce when I’m there for takeout.
Normally, I would do that if mor...
My son and I visited the Wyoming Valley Mall on a Sunday, as we typically do, and we always make a point to stop for some nuggets and a smoothie. When we arrived around 5:15 PM, the staff member who assisted us seemed rather impatient. I ordered two nuggets and two smoothies, but she informed me that they had run out of smoothies for the day. I figured this might be due to the mall closing at six. We then wandered over to the food court to see if we could find smoothies elsewhere. On our way back, we passed Auntie Annie's and I noticed the same girl who had told us they were out of smoothies making one for another customer. I was quite frustrated by this situation, but my son asked me to kee...
My son and I were at the Wyoming Valley Mall on a Sunday, as we usually stop at Auntie Anne's for nuggets and a smoothie. Around 5:15, the girl working there seemed very impatient. When I asked for two nuggets and two smoothies, she told me the smoothies were no longer available for the day. I assumed this was because the mall closes at six. We went to the food court to get smoothies elsewhere, and on our way back past Auntie Anne's, I saw the same girl making a smoothie for another customer. It was very frustrating, and honestly, I think she shouldn’t be working there. I was upset but my son didn’t want me to say anything.
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I am making the public aware that if you have a food allergy to berries or any kind of fruit do not go to this place for a smoothie. My wife is allergic to strawberries. When I ask after buying a smoothie for her about them not to mix anything strawberries the manager told me she don't recommend their smoothies, because she has a berry allergy and this place cross contaminates. After asking if their is another way to make the smoothie they said no. The manager there was v
In my last few visits to this restaurant, I've consistently found that the pretzels were either dry, burnt, or a combination of both. Unfortunately, I won't be returning. I'm tired of wasting my money and dealing with the rude staff. So unless you enjoy overly dry, burnt pretzels, I suggest you stay away!
The last 3 or 4 times I went here, the pretzels were consistently dry or burnt...or both. I won't be going there anymore. I'm tired of wasting my money and I'm tired of the impertinent staff. So please, unless you you like dryed-out, black-burnt pretzels, STAY AWAY!
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The quality has noticeably dropped considering the price. It just isn't the same as it used to be.
The pretzels are delicious, but the Barrie twig drink seems overpriced.
