I live just two blocks away, but I don’t visit often, primarily because of the confusing drive-thru setup. It feels like they cater more to KFC customers, so whenever I go through the drive-thru, I'm constantly asked to pull up front to wait for my order. Sure, gas may as well be free, but waiting outside in 100-degree heat isn’t ideal. And to make matters worse, there have been times when I've received someone else’s order.
This place has a lot of potential, but the drive-thru experience is why I don't come here more frequently—especially these days. Also, it’s frustrating to get a flyer for two combos for $10 on Tuesdays, only to find out upon arrival that it’s actually $12. In the past,...
Drive through only,A&W side closes early I believe 9pm, last couple of time my order has been wrong or missing items. And had to pull over to the front and waited for 20min (conservative time assessment) for my order. I love the A&W cheese curds but thelast couple times have been way over cooked and just don't cut it for the craving. I only eat here once in a blue moon as it isvery unhealthy but on those cheat days when craving that one really bad food you love I hope for a perfect delivery of flavorand service and that just hasn't been the case. I am on the fence about coming back to this location the next time I craveA&W. On a side note: please bring back the Barrel Style Root Beer it was...
This A&W location is drive-thru only, with the restaurant side closing early around 9pm. Lately, my orders have often been incorrect or missing items. I've had to pull up to the front and wait about 20 minutes to get my food. I love their cheese curds, but recently they’ve been overcooked and just don’t satisfy my craving. I only eat here occasionally since it’s not the healthiest choice, but on those cheat days when I’m really craving something indulgent, I expect great food and service—and that hasn’t been happening. I’m hesitant about returning to this spot for my A&W cravings. Also, please bring back the Barrel Style Root Beer—it was far better than the current fountain version. I come h...
I am an African American woman who visited this restaurant today at 8 p.m. to pick up my DoorDash order. Unfortunately, no one acknowledged me, and I waited over five minutes while the staff walked by without providing any assistance. I received no updates about my order, and when they finally attended to it, they forgot my drink. Instead of preparing my drink, the staff member made ten other drinks while I continued to wait for my order, which should have been ready much earlier. Overall, the service was very disappointing.
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I'm an African American woman who visited this location today at 8 PM to pick up my DoorDash order. Unfortunately, no one greeted me, and I ended up waiting over five minutes for my order while the staff walked past me without acknowledging my presence. There were no updates on my order, and they ended up forgetting my drink. Instead of preparing my drink, the staff member made ten other drinks while I continued to wait for an order that should have been completed long ago. The customer service was absolutely horrible.
The food quality at A&W deserves five stars for fast food. However, the order taker's listening skills were only average—about three stars. I asked the server to please hold the delicious but fattening cookie and biscuit, yet they ended up in the bag anyway, along with a hit to my waistline.
I had one of the worst service experiences I've ever encountered at this restaurant. I reached out to their corporate office but received no response. I recommend not bothering with this place.
I had the worst service I've ever experienced at A&W. I reached out to their company office but received no response at all. Don't count on their menu or service.
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A&W was a waste of my time—they only served KFC, and they didn’t even have the classic chicken burger.
The burgers and fries are excellent, but the drive-thru service needs some improvement.
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