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"I ordered a chocolate milkshake, but received a rocky road milkshake instead. While this may not seem like a big issue, it was quite ignorant to substitute a plain flavor for one that contains nuts."
Telefon: +12015889418
Adresse: Old Hook Road, Emerson, 07630, United States Of America
Stadt: Emerson
Webseite: https://locations.baskinrobbins.com/nj/emerson/441-old-hook-rd
Montag: 05:30 -19:00
Dienstag: 05:30 -19:00
Mittwoch: 05:30 -19:00
Donnerstag: 05:30 -19:00
Freitag: 05:30 -19:00
Samstag: 05:30 -19:00
Sonntag: 05:30 -19:00
Gerichte: 0
Ausstattung: 2
Kategorien: 5
Bewertungen: 8
My daughter's birthday party was completely ruined because the restaurant did not have the cake she wanted. I placed an order for the birthday cake online a week in advance, but when I arrived to pick it up, it was not available. The employee claimed they had tried to inform me that they do not do special order cakes, but I never received any calls, messages, or cancellation emails. I was charged for the cake even though they couldn't provide it. They did not offer a refund or even an apology for the inconvenience.
Typical Dunkin Donuts, but the service is incredibly slow. It is so slow that I have started going to a location further away because the wait times are too long. I believe they are understaffed, as every time I go there is one girl working hard but struggling to keep up. The franchise owner needs to hire more staff, especially during peak hours in the morning.
I ordered a chocolate milkshake, but received a rocky road milkshake instead. While this may not seem like a big issue, it was quite ignorant to substitute a plain flavor for one that contains nuts.