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"Terrible customer service and rude staff don’t bother going here"
Telefon: +14106743800
Adresse: Annapolis Road, Odenton, 21113, United States Of America
Reservierung, buchen
Stadt: Odenton
Webseite: https://locations.baskinrobbins.com/md/odenton/1614-annapolis-rd
Montag: 05:00 -22:00
Dienstag: 05:00 -22:00
Mittwoch: 05:00 -22:00
Donnerstag: 05:00 -22:00
Freitag: 05:00 -22:00
Samstag: 05:00 -22:00
Sonntag: 06:00 -22:00
Gerichte: 3
Kategorien: 5
Bewertungen: 604
We ordered a ice cream cake on Monday to be picked up on Tuesday at 430 pm. It was a vanilla cake with mint chocolate chip ice cream. We arrived at 530 pm on that Tuesday for pick up and the cake was not ready. We were told to come back on the next day at 0930 am. So we did. We returned at 1130 am the next day. The rep. comes out curbside and says it wasn't ready, they forgot to fix the cake and add the icing. I asked what time to come back, he says maybe in about an hour. I called the store this time, an hour later... they finally got my name right and my order, supposedly and told me to come in and grab the cake. Returned to the store, waited in the drive thru, it took them a moment to fig...
This establishment is quite disappointing. When someone comes through their drive-thru and asks for ice cream, but they know they have quarters inside, they should simply say so. There are too many employees here who seem to dislike their job and lack proper customer service skills. I had to go home and place a delivery order to find out they had exactly what I wanted, but they were too lazy to just inform me that I could buy it inside and pick it up.
Wow, didn't think it was possible to screw up ice cream and milkshakes. Spent almost $20 for 2 milkshakes and 2 small cones. Took over 20 mins to get them in the drive through and they had 3 people working. Milk shake tasted terrible and was watered down. Now I see why this place only has 3 stars. Plenty of other Dunkin Donuts around
After making a 20-minute journey to the restaurant just before closing time, we were told that they were already closed. If the restaurant does not stay open until 10pm as advertised, they should update their hours. This is not the first time we have experienced difficulties here. Reserviere jetzt einen Tisch
Slow as a sloth. Drive thru not taking more than one order and filling. Employees state they don't have chocolate ice cream. Sure thing kid.Recommended going to the giant, buying ice cream. You'll be in out and how faster than this store. #dontwasteyourlifehere
I ask for m&m like topping and they gave me reeces pieces instead!!! They look almost the same and we didn’t know until my kid tasted it! Thanks God he has no peanut butter alergies!!
Poor customer service and hours. We’ve tried to go twice this week to get ice cream and we’re told both time that BR was closed for cleaning.
don't waste your time to get ice. on Sunday at 19 o'clock to say that the baskin robbins were closed. they only close at 11 o'clock. Reserviere jetzt einen Tisch
If you enjoy waiting for incorrect orders, this is the place for you.
Terrible customer service and rude staff don’t bother going here
