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"I rarely comment on experiences but felt compelled to do so. The ambience was flat, the service was mediocre and the meal was appalling."
Telefon: +441256702696
Adresse: 100 High Street, RG29 1LP, Hart, United Kingdom
Reservierung, buchen
Stadt: Hart
Gerichte: 1
Kategorien: 5
Bewertungen: 2610
2pm sitting for Christmas Lunch 25 Dec 2023 – Bel and the Dragon, Odiham. Hook. Upon arrival I saw the manager who I met a few days before leaving the premises and not return. Maybe at this point I should have realised things were not quite right. Signed in and got ourselves some drinks and was asked to wait and to be called. Whilst waiting, and got chatting to other customers, they had been waiting for over an hour. None of the staff had a clue when we would be sitting. I could see many customers complaining and staff crying, which isn’t a good look. We persevered and thought these things happen. Still waiting for two hours, after continuing to find out and to manage to speak to a staff mem...
Took my mother for a nights stay for her birthday. What a disappointment from start to finish. We were greeted by a rather abrupt woman who initially tried to charge an extra £50 for the rooms. Having to sort that out in front of my mum was not a great start. I booked two premium double rooms. Once you walk past the smelly toilets and we entered our rooms we were very underwhelmed. The cleaners need to be told how to clean, dust everywhere. The toilets were filthy! My mums tv wasn’t plugged in. The meal was also very disappointing and again, I was overcharged for the wine. The breakfast was not hot and the waiter looked like he had a hangover and very scruffy. In checking out I had to pay th...
We recently came as a group of 8 adults and 2 young children to celebrate a birthday and the afternoon was just amazing! We had the sharing roast dinner platter and added on some sides and we actually had waaay too much food! The meats were perfectly cooked and the vegetables were so tasty! I would recommend the platters for anyone nearby wanting to go out in a group for a roast dinner! We all agreed was the best dinner we had had out in a LONG time, one said it was the best roast dinner they had ever had out and the other said was the best beef they had ever had. Which I think says alot. They were very accommodating and for one of the youngest children they done her a little plate of mash a...
Better known to some of us as The George (and what is wrong with that? Bel the Dragon has a bustling and well run dining room and offers very good food and (as always, at a price a superior wine list of absorbing interest. Dishes are presented with pleasing care, none better than the Succulent Pork, clearly cooked for many slow hours if not days and surrounded by all sorts of vegetables and sauce. Locals pile in and the bar always seems in a roar. In rooms dating from 1540 you would expect vertiginous stairs, creaks, draughts, offstage noises shared among fellow guests and some trendy well distressed furnishings and you will not be disappointed, but you will also enjoy fine fine bed linen an... Reserviere jetzt einen Tisch
This place has gone downhill at a rate of knots since the change of management. The furniture in the bar area is not only tatty but filthy, shabby chic is acceptable but not shabby junk, it’s not helped by customers allowing their dogs to clamber all over it. The staff are under trained and not au fait with the concept of customer service. My family and I used The B and D on a regular basis and enjoyed it but now it’s just a place for a quick drink if it suits but not to eat. A great shame as with decent management and some money spent on improvements and staff training it could once again be a good destination.
Enjoyable stop off for early morning Cappuccino, spoilt by an extremely surly bar person. Was told there were no saucers when the coffee was served in a tea cup. As a result of not keeping the pos machine in place long enough the transaction did not go through. He then came over to the table and stated my card had been rejected! It went through perfectly fine when represented. The guy gave the impression he was too good to work behind a bar.
Very Disappointing. A group of us met for dinner, the service was extremely slow, there was definitely not enough staff for how many customers were in the restaurant and bar. The food sounded nice but was very slow to arrive bland. However to top off the experience the next day multiple people in the group had food poisoning. We wont be returning again
Very disappointing. Food sounded good on the menu but didn’t live up to par. Bland food or the flavours didn’t work. Service was already added , when it also needs work. They didn’t ask at all how the food was. Won’t be visiting again Reserviere jetzt einen Tisch
Excellent service and food was fantastic. Thank you to Chloe who provided the excellent service. Food was a very good standard. Well done the Bel and the Dragon
I rarely comment on experiences but felt compelled to do so. The ambience was flat, the service was mediocre and the meal was appalling.
