We placed a holiday meal order at the end of November and received confirmation for pickup on 12/23. When we arrived at the store, no one was there. Our card was charged but we never received any food or any notification that the store would be closed or unable to fulfill our order. We then had to go to grocery stores last minute to put together a Christmas Eve dinner for our family. We have attempted to reach both the restaurant itself and the customer service line multiple times. The restaurant line beeps as if it is busy Olof disconnected, and when we speak with customer service they tell us that someone will contact us to resolve the issue. Still no word from them, and we are out $240. V...
I've been trying to place a delivery order through Uber Eats from this location, but each time I check, the website indicates that they're not taking orders. When I call, I just get a fast busy signal, which makes me wonder what's happening at this restaurant. I really miss Boston Market for its diverse range of dinner options, including vegetables, starches, cornbread, and desserts. It’s great to have something different options instead of the usual fries, coleslaw, baked beans, and mashed potatoes that come with dinner. We truly miss you, Bexley Boston Market!
March 2021, I had an issue with missing desserts that I PAID FOR and never received. So I stopped ordering from them for a while. I randomly decided to give them a try again NOV 2022 where I ordered online and this time the ENTIRE order didn’t show up. No one answers the phone when I call the restaurant. I just keep getting a busy signal. Lesson learned. Stop using this restaurant.
I walked in with my sister earlier this week and food was dry and awful the manager was rude and looked like they weren't interested in helping us What so ever after paying we sat after sitting for a little bit my sister and I had looked over and noticed that the manager had looked like they were pocketing money (which wasn't what I was paying for).
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The doors were locked and they appeared closed. While trying to call a employee noticed me and was very helpful. Food was amazing as always. Wish the signage explaining that you need to call in was placed better
I wish I had reported this place to the Health Department after my visit. I'm puzzled as to how they are still operating. I certainly won't be returning, and I strongly recommend that you avoid it as well!
The customer service was lacking, with the manager casually walking around in house slippers. The food quality was very low, making for an overall disappointing experience.
Terrible customer service we walked and they just stopped and stared at us like what do we want. Very ghetto and had homeless people sleeping in the building
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I'm so sad!!! This is the only one that was still good. This last order was garbage. Even the cornbread muffins (my fave) were horrible.
Great service. Great food. Fair price!
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