"Awful experience from beginning to end. Waited for over an hour for food, dirty bathrooms, and extremely rude staff."
Was meant to be Christmas lunch ended up being dinner as was not even served our drinks until over an hour of being there. Meant to be a prosecco each on arrival...nope. After half an hour waiting to be seated we were told we were in the wrong table. Got moved...twice...I understand that the staff are overwhelmed but don't book so many customers if you can't handle it, I'd heard from so many people not to come here for Christmas dinner for a few years but you'd think they would learn by now. Waitress brought the wrong starters a few times, she told us off and said we were at the wrong table again..extremely rude. Food was rancid but at least we were fed because I didn't expect to be. Unfortu...
Booking online is really easy, My family and I were warmly greeted on arrival for our booking on Saturday at 7:15pm, seated and felt very comfortable, without being rushed. I often eat here, love the ambiance, the teams are super friendly and professional, , Gluten Free Options available, meals are always nice I feel that as a GF eater the teams are very well informed and knowledgeable, I also don’t feel over exposed, which is really nice. I want the thank everyone at the Prom for looking after me and my family on every visit… specially Olivia, Jack, Elle, Nan” Charlie etc… the chefs are great too
I absolutely adore this restaurant - it's my go-to spot! I come here often, whether I'm alone or with family and friends, and it never disappoints. The staff is incredibly friendly and welcoming. The food is delicious and reasonably priced, and I appreciate their loyalty program as well as their gluten-free menu. The team is very knowledgeable about gluten and other allergies. Olivia and Jack were particularly helpful and patient when taking my order. The customer service is top-notch, the atmosphere is fantastic, and the food is consistently excellent.
Don't go Christmas Day!! We booked and it was a total shambles,had to Ask twice for toilet roll to be placed in the ladies toilet as there was none,no drinks on arrival and had ate our starter before we were given drinks that I had to ask for 3 times,waitresses were rude everytime you asked them a question,and was told deserts were being prepared,50 mins later still no desert,we ended up walking out without it,won't be back
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Oh my god went here yesterday thought of having a family meal. Got in sat down family members was sitting looking at menus some reason I stayed looking at the cutlery on the table and glad I did if honest not only was it all stained with food there was clumps of food clearly visible I felt sick within seconds we got up and walked up I wouldn't even give their hygiene a 1 star rating I'd stay clear
Ate there twice whilst staying at the premier Inn, the staff were so polite and even suggested alternative when on the first night the meal I wanted wasn't available. The meal was simple but had flavour with no rush to eat Lovely atmosphere
The service was excellent and the food at the carvery was exceptional, Jack's attentive service and friendly conversation made our experience even better. We will definitely be returning to this restaurant.
From start to finish a bad experience. Place was unclean, unstocked in food, drinks and bathroom requirements. Restaurant was very cold. Staff apart from one male , were rude and unhelpful.
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Went for dinner prior to seeing Slade a few doors down.Main issue is lack of staff,1 guy behind the bar waited 20 mins for a drink then gave up.
Awful experience from beginning to end. Waited for over an hour for food, dirty bathrooms, and extremely rude staff.
