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"Since the appointment of the new manager we have noticed as regular diners how much improved the pub has become which for us is brilliant Thank you"
Telefon: +441283217654
Adresse: Hearthcote Road, DE11 9DR, South Derbyshire, United Kingdom
Stadt: South Derbyshire
Gerichte: 1
Ausstattung: 14
Kategorien: 5
Bewertungen: 270
Today, we arrived at the restaurant for a 12:15pm reservation with 5 adults and 1 toddler. By 2pm, only two of us had been served and the rest of us ended up going to McDonald's. We placed our orders separately on the app, all within a minute of each other. My friend's food arrived within 10 minutes, but the rest of us (including the toddler) were still waiting 40 minutes later. When I inquired about the delay, the waitress/bar manager informed me that the chef doesn't typically group together orders from the same table. After checking, she told us that the chicken burgers were out of stock and did not ask for new orders. The waitress mentioned that the chef was leaving because he couldn't h...
Arrived at 12.40 today, 5 adults 2 children to be told there was a 45 minute wait for food. We decided that by the time we found an alternative place we could still be at the same point. Went to order drinks and food for the children and was told that the wait was now 1 hour. We quickly ordered adult meals, paid and took drinks. After some time we saw the waitress/manager, who has been there before, going around with bill receipts and card machine. Eventually she came to us to explain that the chef had, effectively quit and we we were refunded the cost of our order. It was now after 2pm and we went home to feed the family. We feel sorry for the staff who seem to have been left to cope at thi...
Waited over an hour for food and when it came the food was awful! Lacking flavour and lots of items missing. We were served a pulled chicken meal without the pulled chicken, young lad looked incredibly annoyed with us when we sent the order back. He brought it back with plain pulled chicken (no flavour, absolutely revolting) and Missed the bbq sauce off the hunters chicken! Isn’t that what makes a hunters chicken? Missed onion rings and all the extras off multiple meals but still charged us the full amount. This is the second time we’ve had a bad experience here… I’m all for second chances but we can confidently say we will not be returning.
A fantastic evening at this pub, which was my 1st visit in a very long time. The atmosphere was lovely and it was great to see the place busy once again. The staff were all lovely and chatty. The gent behind the bar, I forgot his name he wore glasses so polite and funny, which made us feel so welcome. I’ll be back again soon.
Since the appointment of the new manager we have noticed as regular diners how much improved the pub has become which for us is brilliant Thank you
