Update as 06/01/2022: still solid good. Updated Review: as of Fri, Feb 11, 2022; The experience was amazing. All cons are not present anymore. 10 out of 10 customer service, 10 out of 10, servings 10 out of 10. Food overall 5 stars our of 5. One of the best flavored burritos I had ever eaten. Perfect amount of ingredients. I ate it all. See pic for more details. OLD REVIEW experience from July- September 2021: Rice uncooked (hard), barely any chicken on my bowl, chicken few times was kinda uncook as well. This has happened to me more than once while I ordered here. Please management, make sure your staff cooks properly. Note: I live 4-5mins from this restaurant, I prefer to drive 13 mins eac...
Update as 06/01/2022: still solid good. Updated Review: as of Fri, February 11, 2022; The experience was amazing. All cons are no longer present. 10 out of 10 Customer Service, 10 out of 10, serves 10 out of 10. Eating a total of 5 stars our of 5. One of the best flavored Burritos I've ever had. Perfect amount of ingredients. I ate everything. More details can be found here. OLD REVIEW Experience from July- September 2021: Rice uncooked (hard), hardly a chicken on my bowl, chicken several times was also uncooked. This happened to me more than once when I ordered here. Please manage, make sure your staff cooks properly. Note: I live 4-5mins from this restaurant, I prefer 13 min to another pla...
I had a terrible experience at this restaurant. The front doors were locked 90 minutes before closing time, and I found hair in my food. The staff situation was chaotic: one person was taking orders, another was cleaning, while the individual preparing the food seemed overwhelmed. It was the worst service I've ever witnessed. The staff working on the evening of September 30, 2022, should all be let go, except for the young man at the counter and the two who were cleaning the grill. The women on duty were unhelpful, and to top it off, there were no napkins or utensils available in the lobby. Overall, I would strongly recommend avoiding this place!
The food was disappointing, and even basic items like rice were poorly prepared. The staff could benefit from training in food handling techniques, as they were not very skilled in their roles. Customer service also needs improvement. I had a problem when the Hispanic cashier couldn't process my free chip after I scanned my phone. I'm not planning to return anytime soon. When I checked my account the next day, I found that I had been charged for the chips. This place used to be one of the best several years ago, but now it has become one of the worst.
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This Chipotle location often closes before the posted hours and regularly runs out of key ingredients like cheese, sour cream, and taco shells. My latest visit was especially disappointing. On August 24th, I placed an online order, but when I arrived shortly after 6 PM, the doors were locked. An employee told me they were closed and advised me to request a refund through the app. These problems definitely need to be addressed by management.
This Chipotle rarely offers walk-in service anymore. Over the past several months, I've parked and walked up, only to find they’ve closed unexpectedly early or are only accepting online orders. They communicate this with a handwritten note on the door. It’s disappointing because it used to be a great location. I’m not sure what’s going on, but it has definitely put me off Chipotle.
This is now the second time that we? ve ordered online and for some reason one of the meals completely lacks the protein. And every time we paid for the double. I'm not sure what the duck is going on, but it's going to be extremely annoying to drive there to get home and then find out that the order completely lacks the protein. Don't get back from here.
Avoid this chipotle. Always missing an item from the orders you place online, last time they forgot the chicken on my bowl, this time chips and requested salsas were missing. Hire people who can read orders properly or buy a better printer.
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From all Chipotle locations in Bowie, this is my favorite. Parking is convenient in contrast to the other locations. The meat is really seasoned and not excessively spicy. The manager NIS super nice and helpful.
Worst Chipotle I’ve been to! They’re often closed inside or shut earlier than their stated hours. Frequently run out of menu items. I’d recommend going to a different location.
