Today we dined at Chipotle and ordered two dishes. They consisted of grilled vegetables and salad, but they were missing the toppings at the exit station. They refused to add them to our dishes and said they were only for online orders! I insisted on speaking to the manager, who informed me that their policy does not allow customers in line to choose toppings from the exit station. I should have canceled my order, walked out, and ordered online with double grilled veggies! Whatever happened to the principle that the customer is always right? This was a horrible customer service experience, and all the employees at Chipotle were unhelpful.
leave it to danville to ruin va, which could be a great restaurant. I have never met such rude people in my life. If I order the same thing every time and suddenly jumped over $4, I can ask why. when they begin to show Cobra-Hals and on my order and say “the c means Queso” they should probably be wise enough to know that it starts with a q and not a c. last trip for my office/business.
UPDATED REVIEW: Apparently under new management, offering FABULOUS customer SERVICE with great attitudes! ??Thank you Chipotle for shedding the Debbie downer manager you once employed, that filled the restaurant with her radiant hate for ALL things HAPPY and Holy!???????? ???
Service shorthand, so we waited on the counter to order about 5 minutes. Its usually busy when we go, but the customers in-front of you should at least be noticed be sick right with you or something) not only look at us and ignore us until you are ready.
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Traveled 25 mins just to get home and the rice is hard. The server wasn’t friendly all. He kept screaming for someone to bring out guacamole. I wasn’t satisfied all.
I absolutely adore this restaurant. It is one of my top favorite spots. The staff is incredibly friendly and efficient.
Wasn't good at all we purchased food for 6 of us and we didn't like it at all was nasty
The food is good, but the homemade lemonade will knock your socks off.
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The absolute WORST customer service. The one in Danville, Virginia.
The staff was super friendly and the food is always great
