"Light breading was nice. Chicken was tender, but too spicy. Even the French fries had some spice on them. Not my preference but if you like a little kick, give them a try."
Edit: I called and had a chat with the general manager and she completely rectified the problem. Was very kind and told me that this business doesn 't stand for behavior like this and that the employees involved would be retrained. Thanks so much for following up with thoughtful customer service! I called my order in today at 12:30 for just A simple spicy sandwich. The server Dee ' Monta took my order, told me the time, 5 minutes, and I came 20 minutes after that time. When I arrived, my order was not placed. He told me he couldn 't hear me on the phone and even though I told him what I wanted and reconfirmed, he never placed the order Did he offer me a free lemonade, a bonus chicken tender...
UPDATED REVIEW: Mrs. Elizabeth Wagner, training director, contacted me personally and made it right. She apologised for the mistake on our orders and since then, every order of OTR City Bird has been spoken to her for my brother correctly. She sent us meal tickets to use in the store, and I am very pleased with the answer. I hate this restaurant, especially this business. The Crestview Hills Store is fine. Unfortunately, they are from our delivery area and this is the only one that will deliver us via doorstep. This store constantly forgets food, usually a secondary order of fries, almost every time we order. My younger autistic brother loves this place and is very picky the only reason we o...
I was here on many occasions for a quick meal. Whether I go personally or call to place my order for takeout, the staff is always friendly and fast. I always engraved either on the lemon thyme chicken sandwich or the chicken of myself, depending on how much carbs I can stand for the day. The cucumber lime fresca is always refreshing and not excessively sweet. The Parmesan fries are always crowded to perfection. The offers are always perfect. Warning: The lemon Thymian diving sauce is addictive! The price is very reasonable, the location is convenient, and the food is always well done. Very recommended!
The french fries are well seasoned and crunchy, just how I like them. The chicken could use a better coat of seasoning, they're a bit bland. The City Sauce and Lemon Thyme Ranch sauces were both good! Also, I ordered the 4 piece tender and fry, with 1 sauce for about $9.50. They also gave me a complimentary cup to try the lemonade and that was good. The customer service was great and they were relatable and made good recommendations. I would return for sure.
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Used door dash delivered across the River, worked out great, had it under 30 min. Tenders were great kids ate all of theirs. I had some tossed in a spicy oil w/ BBQ it was great. The tenders may be on the small side for some people but they are lightly breaded and we’re very good. Would love to see one of these in Indianapolis!
First time having this as I'm from out of town. We ordered delivery it came in a timely fashion. The fries and the chicken sandwich were my favorite parts. The city sauce was a good addition would get it again as a late night snack. Our tenders were a tad spicy i think they may have thrown in the spicy tenders by accident.
While on a day trip to Cincinnati in December 2020, I had stopped here for a late lunch since it looked really good. They have some really good and spicy tenders! Their fries were a little heavy on the seasoning but it was still really good. Highly recommend you guys check this place out!
If you like juicy chicken pliers, this is the place!! The soule chili delicate sandwich with the Koleslaw is the bomb! Get it to have a beer with it because it has a kick! The frits are good and crispy too! I'll try the rest of the sauces!
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Great chicken strips and spiced pommes. The offers are thin, but very tasteful and juicy. I loved the Cola BBQ diving sauce. I'm so happy that the Pommes were seasoned by default. Your lemonade is also quite good
Light breading was nice. Chicken was tender, but too spicy. Even the French fries had some spice on them. Not my preference but if you like a little kick, give them a try.
