I took my family (5 of us) to this Cold Stone Creamery this evening. When we walked in, one young lady was serving 2 people. 5 minutes in, she was still serving them (they had a pretty large order). The entire time we?d waited, there were two young ladies watching each other clean a small fridge behind the counter. At first I thought, maybe one is in training, so they both need to focus on that task. But as we waited an additional few minutes with no service, I politely said ?excuse me, can one of you help us?? They turned around and said ?one second?. I said thanks. An additional 5 7 minutes later same scenario. The same young lady was serving the same two people with their large order, and...
I had an amazing, family-friendly experience in this Coldstone location. The dead silence sent my 14-year-old nephew to sleep. The absence of light was a bad blow, I could swear that if you look into the darkness of the shop, you could see the devil yourself. The cake case was full of delicious treats in different sizes. When I finally reached the Ghea, it was important for me to find pans at different heights, I guess there is something to do for the staff. But the last part was my kids size watermelon sorbet. I appreciate the staff because they added an additional mix of peanut butter without asking me? Yes. It was always a delicious treat in my childhood to eat homemade watermelon peanut...
Love Coldstone ice cream but management is rude at that site. They don?t care about Helping customers with the reward points. Also had a bad experience when the server wiped the edge of my ice cream with her apron! When I asked her to get a new lid,she responded that she didn?t wipe the whole container of ice cream with her apron just a half. Gross! Especially when youthink that people coming from the bathroom use the apron similarly. ???????? I still love Coldstone. Even more so now thatthey have the bonus program. I go there just to build points to win ice cream. And for those who don?t like the fatty goodstuff, there?s always sherbet, and frozen yogurt. Between the ice cream cakes and yum...
Warmly greeted by gentleman up front upon entering. I encountered Friendly, Cordial Staff and a very Clean store on this visit on a Sat around 7 pm. Not cheap $20 for (2) medium waffle cones but quality of ice cream is AWESOME: THE richest, creamiest ice cream ever and I thought Friendlys was the best. Very Indulgent. A Splurge Treat. The waffle cones are also great and top quality. Size is GINORMOUS; I'd advise the Small over a Medium or Large. My medium cone was close to 3/4 pint of ice cream! The picture doesn't do it justice this was a HUGE Heavy cone. Stir- ins are great too. Founders Day Cone was Decadent! Kudos to lady who does the cones scoops mixes all the ice cream back 2 back with...
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this store is disgusting literally seen a rat running around in the back. and not to mention their is this lady w dirty blond hair w a nose piercing served my food and found hair in my ice cream. the floor was dirty , trash everywhere found a couple of dead flies next to the ice cream.
We were a family of five, and the rushed service was very frustrating. I understand if the restaurant was busy, but it was only us there. Additionally, the cleanliness of the place was quite unpleasant, and none of the staff wore gloves.
We were a family of 5, they kept rushing us and it was very frustrating. I understand if it packed out with people but it was just us. And the store smelt absolutely disgusting and none of them wore gloves.
Just waited in a long line to finally get to where the ice cream was and it was all melted. Will not waste my time paying $10.00 for melted ice cream
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The employees don’t wear gloves! Bad services, the managers have to trained more the staff!
The ice cream is always good. Unfortunately the prices are insane and the service is meh.
