"This was my first time at Dickey's Barbecue Pit, and I was greeted with excellent customer service. Xavier patiently explained the menu, offered us samples, and answered all our questions. The food and soft serve ice cream were absolutely delicious! I will definitely be coming back!"
The first thing I need to mention is that the owner came off as a bit odd. When we asked simple questions, he seemed overly defensive. For instance, we inquired if the brisket for our double order was meant to be cut that small, as we expected more meat. We weren’t being confrontational at all, but he responded with, "Yes, I weighed it and cut it myself," even though we could see the other person doing the cutting. It was a strange and defensive way to answer a straightforward question.
Additionally, I noticed that he or another employee was smoking just outside the back door, and the cigarette smoke wafted into the area. I appreciate the smell of smoked barbecue—having grown up in the Sou...
I had a fantastic experience at Dickey's Barbecue Pit last Friday for lunch. The highlight of the meal was the excellent slow-cooked BBQ meats, which are definitely the main attraction for the customers. Xzavier took great care of me, especially when I mentioned that I wasn't a fan of the way the potato casserole was prepared. He kindly allowed me to choose another side for free, and the BBQ beans were delicious, especially with the warm BBQ sauce that paired perfectly with the flavorful pulled pork. They even offer complimentary soft serve cones for guests, which is a nice touch. I will definitely return when I'm in the mood for BBQ. Additionally, I was given a free sample cup of their spec...
Avoid this place if you can. I visited on a weekend around 3 PM and it took just two staff members a full 20 minutes to scoop cold sides from a trough into to-go cups for me and the person ahead of me. They had run out of water cups, so I was forced to buy an outrageously overpriced bottled water. I was told there was free vanilla soft serve nearby, so I went around the corner next to the grimy BBQ sauce station, where there was indeed a soft serve machine—but no cones. My food arrived cold, and I’m almost certain it came straight from those giant cans in the back. It’s baffling how they could get such a simple thing so wrong. I’d recommend going somewhere else for BBQ, as it seems they don’...
Oscar was amazing during our visit! It was our first time at Dickey's Barbecue Pit, and both the food and service exceeded our expectations. The meat was so tender it practically melted in my mouth. I accidentally left my purse behind, but when I called, Xavier was very helpful; he found it in the booth and kept it safe in his office until I came back. When I showed him my ID, he kindly offered me a brownie, noticing how worried I was. The staff was truly exceptional—friendly and attentive. Thank you!
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This was my first time at Dickey's Barbecue Pit, and I was greeted with excellent customer service. Xavier patiently explained the menu, offered us samples, and answered all our questions. The food and soft serve ice cream were absolutely delicious! I will definitely be coming back!
