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"Food was OK, but customer service was very lacking."
Telefon: +16265774287
Adresse: 825 N Sedgwick St, Pasadena Phone Number, Reservations, Reviews, United States Of America
Stadt: Pasadena
Webseite: http://pasadena.doghaus.com/
Montag: 11:00-21:00
Dienstag: 11:00-21:00
Mittwoch: 11:00-21:00
Donnerstag: 11:00-21:00
Freitag: 11:00-22:00
Samstag: 11:00-22:00
Sonntag: 11:00-21:00
Gerichte: 10
Kategorien: 5
Bewertungen: 2067
Best burgers. Best Breakfast Burritos. WORST customer service. This guy at the front has been rude on multiple occasions. The first couple of visits when he was rude I gave him the benefit of the doubt (maybe he's not feeling well or something). But today he was off the charts rude. Yes he did give me a free drink but not without the terrible attitude and angry tone of voice. This is not how you treat customers. I'm sorry your app is glitchy, I know it's not your fault, I would never blame that on you. But your condescending and rude tone of telling me that there's nothing you can do is what I'm complaining about.
Placed orders for two breakfast burritos Haus and bronco. Picked up order and left and started eating, halfway through the burrito, realized that there were no tator tots and checked the other burrito and there were no tator tots as well. While I was waiting for my order, I heard the cook asking the front cashier what goes in the burritos. Called and they said I could bring them back but that is a waste of my time and gas and energy. It would be better to train the cook or have them refer to a recipe if they don’t know what goes into the food items. I don’t think I’ll be back.
I have been coming here for 14 years since they opened in Pasadena. I have never had a bad experience, or a bad meal here. At this point, I have had everything on the menu at least once. Everything is good too great, mostly great.
Great food and convenient location compared to the old town location. Plenty of parking in the back with underground shaded area. We love all their food items. Most recently, we really like their milkshakes!
The hot dogs here are such a treat. I love the So Veggie, my friend gets the Chili Idol with bratwurst and the chicken wings. Perfect!
Actually I ate at the Dog Haus in old Town Pasadena still great food. My friend got a chili dog I had tater tots(hot crispy !
They wrong the order and my sandwich was horrible I wasn’t able to eat it I just trash everything my last time at this place
Bad customer service, expensive food. It is not what it used to be to be.
Making the customer feel welcome would improve the experience.
