My recent visit to Dunkin in Lake Forest, IL, was disappointing. The two employees on duty appeared unenthusiastic and indifferent to providing good customer service. When I ordered an Americano, they insisted I had asked for a Macchiato, despite me clearly stating my order. They also didn’t offer the price difference, and I had to request it myself. I was let down that they didn’t apologize for the mistake, and when I thanked them at the end, their response was a casual "no problem." Overall, their customer service fell short of what I expect from Dunkin. That said, I have enjoyed Dunkin’s drinks and snacks before, and I hope management at this location takes customer feedback seriously to...
I’m a Dunkin’ Donuts coffee drinker, preferred over Starbucks. Not a super friendly staff and a depressing seating area are the reason for the two stars. Just feels drab, as many Dunkin’ Donuts sadly do.
They're not very nice and friendly over there especially the 2 women. The bigger guy is nice though. I came in in uniform with my ?? and you would think I would get a small discount. Guess not...
Every time I visit this Dunkin', the atmosphere is pleasant and the service is quick. It’s also quite kid-friendly; on several occasions in the afternoon, I’ve seen kids studying in the café area.
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I've been in lots of Dads across the US. This one is small but nice. The staff answered all my wife's questions on their new items and we're nice about it.
I orderd through door dash and they came from this restaurant ....I've received everything but the dozen doughnuts.. ?And everything was super messy
I’ve never been greeted so warmly. The staff is always the kindest and most welcoming. This Dunkin’ Donuts never misses. 10/10
The place has outlets available.Dirty tables and seats. Donut tasted like old oil. Breakfast sandwich tasted below average.
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You have to try the new bacon avocado toast ? it is mouth watering delicious
Follow details.properly.for.my.ordered.coffee. picky
