This location deserves no stars. I just visited there at 7:30am this morning and will never return. I went via the drive thru. When it was my turn, it waited for about 4 minutes before giving my order and then I was told to HOLD, which I did for another 4 minutes. Then the car behind of me, started blowing the horn, as if I was the problem. When the attendant returned and with noapology, I proceeded to complete my order. I got to the window and informed the same attendant nicely that the wait was too longand the car behind of me was honking their horn. He replied, if you cannot wait and think you can do better, then come insideand apply. OMG!!! Such customer service so early in the morning,...
Be cautious with your receipt at Dunkin'. They charge $1 to NOT put ice in your drink, which seems unfair. When I questioned the supervisor, Laila, about this absurd practice, she simply said that prices had gone up. I couldn't believe it—I'm not buying gas; I'm just requesting a drink with no ice! This charge is ridiculous, especially considering that not putting ice should actually require less labor.
Laila was also unprofessional, rude, and argumentative, indicating she may need training in customer service. It feels like she got hired without any qualifications, possibly through connections. When I asked for the corporate number, she acted as if she were above any consequences, which r...
At the pick-up window, I politely mentioned that the wait was too long and that the driver behind me had been honking. Instead of acknowledging my concern, he responded, "If you can’t wait and think you can do better, then come inside and apply." I was taken aback by such poor customer service so early in the morning, especially since I hadn’t been rude at all. He repeated his comment twice and showed no remorse, prompting me to tell him he was rude and disrespectful.
Interestingly, there were only two cars in the drive-thru and just three customers inside the restaurant, so it's baffling why there were so many holds. I'm very disappointed, as I used to have a great experience at this locat...
I was really disappointed with my experience at this location. I chose it because it was the closest donut shop to a friend's house, and we were in the mood for some munchkins for breakfast. The person at the drive-thru was a bit brusque with me, but I tried to stay positive, knowing they might be tired. I picked up my munchkins and coffee and headed back. However, when I returned to my friend's house, all of the munchkins were stale! They were so hard that we could barely take a bite, which was really disheartening and a waste of money. The drive from Dunkin' Donuts was only three minutes, so I doubt they could have gone stale in that short amount of time. I would normally give this place o...
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Update: I?ve had a great experience here in the past per my last review. However, Im currently at the store after 5am and came once this week and they are closed. A lady held up one finger a few minutes ago today but she hasn?t came to the window to update. To Holcomb bridge I go. Very disappointing Original review: It?s 7:18am and Kimberly has such a welcoming, positive, happy vibe. I literally left with her energy. Customer service is heavily lacking in today?s world so this experience really stood out. This is the BEST interaction that I?ve had with any Dunkin Donut. Kimberly, never change! Give her a raise! Give her a raise! Give her a raise!
Update: I?ve had a great experience here in the past per my last review. However, Im currently at the store after 5am and came once this week and they are closed. A lady held up one finger a few minutes ago today but she hasn?t came to the window toupdate. To Holcomb bridge I go. Very disappointing Original review: It?s 7:18am and Kimberly has such a welcoming, positive,happy vibe. I literally left with her energy. Customer service is heavily lacking in today?s world so this experience reallystood out. This is the BEST interaction that I?ve had with any Dunkin Donut. Kimberly, never change! Give her a raise! Give hera raise! Give her a raise!
Worst experience I?ve ever had at a fast food place. I ordered a large iced coffee and when I pulled up to the window I reinstated this. They had already made a medium so when I mentioned this the cashier grabbed a large cup added ice and pouredthe drink in. When he handed it to me there was so much ice I couldn?t even put my straw in the cup. When I asked for a refundthe cashier said he could just crush the ice for me. I left very disappointed.
I LITERALLY just called to see if they?re smoothie machines were working today (I work across the street and 5 months pregnant so before wasting time going I called first) the person who answered the phone hung up the phone as soon as she said NO ?. Howthe heck did you not know I had another question?! Extremely rude my goodness!
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I visited Gyro City Grill a few weeks ago, and the food was outstanding! I highly recommend trying the gyro with fries. The wait time wasn’t too long either. For dessert, I had the chocolate cake, and it was incredible! One of the best chocolate cakes I've ever tasted, and it was HUGE—one piece could easily serve three people!
I live right next to Dunkin so naturally I was super excited to move in. THIS PLACE SUCKS. It is very slow and I am more surprised when they get my (simple) drink order correct. Overall horrible and do not recommend.
