I believe Dunkin’ should ensure their staff treat customers with respect and courtesy. A particular employee’s behavior was inappropriate and did not reflect American customer service standards. I hope the company addresses this and advises her to avoid such conduct in the future. This incident happened on October 1st between 9:30 and 10:00 AM.
This wasn’t my first negative experience at this location. A few days earlier, I was charged $5.04 for four espresso shots, whereas I normally pay $4.72. I didn’t want to cause a scene; I simply asked about the higher charge. Instead of explaining, the drive-thru employee accused me of trying to pick a fight. I clarified that I was just confused abou...
I've visited this Dunkin' multiple times, and the drive-thru is always a nightmare to access. They consistently try to upsell me—when I ask for 5 munchkins, they push for 10, and if I request a glass of water, they suggest buying two bottles instead. Today, I was charged $1 for a glass of water and $2.50 for 5 munchkins. At other Dunkin' locations, 5 munchkins are usually around $1, and I've never paid more than 10 cents for a cup of water anywhere else. Are you seriously telling me a plastic cup costs $1? You can get a large soda at many fast-food places for the same price. We won’t be coming back here; I recommend avoiding this location and trying the other Dunkin' stores nearby. Also, the...
It seems like the other reviews don’t quite capture the experience here, as this is undoubtedly the best Dunkin' in the Glenview area. The donuts are consistently fresh! I exclusively visit this location for my donuts because they’re simply the best. The staff is always friendly, and I’ve never encountered any issues. A big thank you to the staff for their hard work!
They advertised the donuts I ordered and processed my payment, but when I got to the window, they didn't actually have them. When I asked for a refund, they told me they couldn't do it since there was no manager present. I suggest steering clear of this place.
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More than ever and being close to the school, Dunkin is definitely a part of the community. always very friendly and super generous when we asked for some support for our fundraiser, they came through for us.Kid-friendliness: Super casual place
Service is always fast and friendly, order is accurate and donuts, coffee and strawberry lemonade were delicious. This is one of my weekend regular stops and it will continue to be for the foreseeable future.
At Dunkin', freshness seems to be lacking. At 8 pm, they sell donuts that were made at 6 am, so much for a menu that promises freshly made items day and night.
Great dining experience at D&D on Willow. The place has a fresh new look and vibe, with added conference rooms. Very impressive!
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Clean, friendly, and pleasant staff, coffee was hot and fresh tasting!
The staff was friendly, and my order was taken and delivered promptly.
