I just wanted an Iced Latte.. a Coco Mocha ICED..The Staff gave Me a Hot Flavored Coffee..and Then tried to Argue with Me about what I always order..Sooo I got my money back(it was miscounted)and Ran up to The Emerson Location got GREAT SERVICE..AND AN ICED COCO MOCHA. I Live 2 blocks from the Englewood Grand Ave Location shouldn't have to drive to Emeron or Westwood to get what I want..And a Bunch of Unruly Young Adults messing with My Caffeine..smh.. Dunkin on Grand Ave just wasn't Dunkining... ?
The guy who served me was horrible, I complained about an item being burnt he replied How do you wanna eat it raw? I asked him to remake it, he burned the same bacon that I returned to him. I asked him if it was at all polite to say that to me, and asked for a refund which he gave but on his coworkers cash register. I asked for the mangers name number which of course he didn 't know, so I called the number listed on the outside wall for jobs left a message. You tell me if it is burnt?!
I encountered the worst customer service at this Dunkin' Donuts. The staff was incredibly disrespectful and unpleasant, making for an awful experience. The management doesn't seem to address the rudeness from their employees, which is disappointing. I left feeling completely unappetized.
I had a wonderful experience at the restaurant. I should mention that the bathroom was spotless, which is always a plus. As a taxi driver, I wouldn’t hesitate to return if I'm in the area again. I'm originally from NYC.
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Came at 7:30pm and they basically told us that we they had cleaned everything and we couldn’t order what we wanted. Then they kicked us out because they had to close 7:50. This place need better management.
The service was quick, and even though they had to brew a fresh pot of Dunkin Midnight for my small coffee, they handled it without any complaints.
The service was great, and the staff were really friendly, always wearing lovely smiles. I've found my favorite Dunkin' location!
How is it possible to serve an empanada that's cold in the middle? It literally just takes the push of a button to heat it up.
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The quick and attentive staff ensured everything ran smoothly. As for the food, well, it's exactly what you’d expect from DD.
The iced coffee should be packed with ice cubes. How is it that my iced coffee feels warm? Please fix this.
