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"been coming here for for the last couple months everyday, some new lady idk she's the new manager or something but her customer service is horrible"
Telefon: +18472579974,+18479472125
Adresse: 1204 N Elmhurst Rd, Prospect Heights I-60070-1010, United States
Reservierung, buchen
Stadt: Prospect Heights
Webseite: https://locations.dunkindonuts.com/en/il/arlington-heights/1818-w-northwest-hwy/352446
Montag: 05:00-16:00
Dienstag: 04:00-19:00
Mittwoch: 04:00-19:00
Donnerstag: 04:00-19:00
Freitag: 04:00-19:00
Samstag: 04:00-19:00
Sonntag: 05:00-19:00
Gerichte: 0
Kategorien: 5
Bewertungen: 993
Absolute WORST Customer service I have EVER experienced. A man with the last name Patel was working today and he could not have been more unprofessional, unkind, he seriously had no intention for caring about any of his customers. He 's been horrible before but this experience took the cake!!! NEVER returning to this location, I 'm at Dunkin ' Donuts locations often and this is by far the worst coffee shop I 've ever stepped foot in. they need to completely clean house and get some New employees who underatand what respect and customer service mean!!! ESPECIALLY this male by the name of Patel working at 2:40 PM on Wednesday October 12th!!! He was the rudest employee I 've ever met and refuse...
I live nearby this location and the staff is always friendly. I usually have my doggo with me and they always offer him some water and even a plain donut from time to time! Orders are fast cheap and easy, just the way I like it! By far the best Dunkin' experiences I've ever had. Made me join the rewards program as well! One time my girlfriend got an iced coffee and dropped it as soon as we got home. She went back through the drive through intending on paying for a replacement but the guy from the window recognized her from 5 minutes prior and gave her a new one for free! What a kind and unexpected treat! I appreciate they are getting rid of the styrofoam cups and straws in the years to come....
How do you manage to even produce coffee that tastes horrible? I couldn't even drink what I got today...and I LOVE DD coffee. I keep trying to give this location another chance, but today was my absolute last time. Horrible wait times for drivethru, when you go inside it's even worse, and they somehow ALWAYS manage to screw up my order. I was so excited for this much needed location too, so sad. #WorstDunkinEver
I have never been to a friendlier location. When I use my Dunkin app to order they always use my name. They always smile, and no matter who is working the drive thru they are incredibly friendly. I go out of my way to use this location. There is rarely a line, which baffles me because I rate customer service very highly. Go there for your coffee, breakfast and snacking needs!! Reserviere jetzt einen Tisch
I ordered iced coffee and strawberry Dunkin refresher. Both were good but strawberry refresher was not freshly prepared, it was readymade fruit flavoured concentrate . that was very strong It would be better if they serve freshly prepared with less sugar. Service was good Everything neat and clean We enjoyed by sitting and watching outer view of running train.
Now I remember why I don't go here anymore. They're always out of something. Always. When I go for donuts I don't need attitdudes who are giggling about what they are out of. It's not funny. Me spending my money at your business is not funny. You think it's funny I'm not spending another penny at your business? Word up clowns.
Numerous people have told me this is their least favorite location because of the poor selection of donuts and rude staff. I decided to give it a shot and order a vanilla long john. When I got home and saw what they serve their customers, I totally understand the reviews I've heard of this place! The picture says it all! Yuck!
Don't leave Bianca and Stephen alone to run the shop. Overall a decent DD when the right people are there. The dual entry into a single drive thru can get a little contentious during the morning rush. Reserviere jetzt einen Tisch
Ugh...burnt coffee and sour (almost nonexistent cream) Boston cream donuts. On a busy Sunday...how does someone do that? You literally have one job. Huge fail
been coming here for for the last couple months everyday, some new lady idk she's the new manager or something but her customer service is horrible
