Horrible staff, no management. Dirty Kiosk to make selection only to be asked again what was ordered from donuts selection to milk/cream. Seven employees who are interested who's dating who, with phones in their hands and don't care about customers. If you choose drive thru fine, out of sight out of mind, however if you go in, beware, from no bathrooms (though its off of a major highway) to rude, young, unprofessional workers and manager has no control. You're better off buying your coffee and donuts from a gas station.
Stopped here as a pit stop on a longer road trip. The doors were locked but after ordering and going through the drive in, the staff let us in to use the bathroom. The store felt run down inside. 2 of my 3 breakfast wraps/sandwiches were completely cold in the center and my coffee was lukewarm at best. It also seemed like it had been made incorrectly nearly all frothed milk and tasted like there was no coffee. I had ordered the hazelnut monthly special coffee. Very very disappointing
Drive thru has a giant pot hole that slams your vehicle when entering we have stopped here multiple times one time we had gotten completely burnt sandwiches, the other time they asked us if we had ordered when arriving to window and made us wait 5 minutes we go to dunkin donuts across multiple states while working and this is our worst experience yet im leaving this review because if i was the owner i would want to know whats going on.
Was pleasantly surprised by the kindness of this store. Was having issues with my debit card not swiping and the lady manager came to the window to say they got our coffee for the day so don’t worry about it. I wanted to cry! It’s the kindness like that of strangers that makes someone else’s day that much brighter. Will be back with cash tips thank you for being kind!
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Nicest workers in the area. My card wasn’t working and they gave me the coffee I ordered anyway and said it was on them today. I don’t think I have ever had a worker be so kind to me in all my years of going to Dunkin’ Donuts. I had my elderly father with me and it made his day so much. Thank you guys for going above and beyond. I’ll be back with cash tips LOL!
Ever time I visit they have new people there. My coffee order is always wrong. Very slow service. They need new management. Let me not forget to speak about the staff that works here. They have horrible attitudes and don’t know the meaning of customer service. Who ever owns this location should rethink this location.
I found the ordering system cumbersome. I would rather give a quick coffee order to the barista. Its a smoother flow and cuts out the middleman (the machine). I also feel bad for anyone not carrying a credit card. How do tou order then? Otherwise great service. Great coffee!!!
The customer service is completely horrible like you can’t do your minimum wage job ? ??? Who ever is on the microphone for drive thru with her little coworker on Sunday March 13 2:10 PM have to get fired . If you can’t do your minimum wage job correctly , what CAN you do ?
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Bagels were burned. I bought another one, and it tasted like it was in a smoker. I tried the new hummus toast, and they never put red paprika on it. the most terrible dunkin ever. my son and I were sick after we had eaten there.
Awesome workers that go above and beyond! Thank you for being so kind to us today, will definitely be back.
