My family and I come here on a fairly consistent basis on weekends for a delicious cheap meal. Your 8h or 12h family chicken meals are both a really good bargain for the price you pay. Make sure to download and install their mobile app as they routinely have offers on the app that make it even cheaper! The staff here is always friendly and hard working! Even with the ongoing pandemic, they all do a big job with customer service. The floor is marked to help you keep distance from other people. You have to wear a mask to enter the restaurant. You even bring your order to the curb if you don't feel comfortable.
Worst in the chain I 've found yet. Franchisee cheats on size of chickens...comes out overcooked and dry-as-bone nasty see pics of tiny wishbone and wing. Wing was skin over bone...so they threw on another. I guess they thought two un- eatable wings was better than one un-eatable wing. Da! Salty to the max...didn 't really even taste like Polo Loco 's recipe. Mac and cheese was watered down soup. Very disappointing! No Jalipanios! Asian peppers instead. On my top 10 Worst restaurant list.
Dedicated hard working staff. Keven who should be in his early 20?s really went all the way to ensure that I?ve a selection of my choices. Being from NY he took time to know me and suggest food per my palate. Hard working, dedicated and sincere staff like him make business establishments successful. Next time I ever come across El Pollo Loco, it will be because of the customer service Keven provided. Good luck and best wishes Keven!
The restaurant is very clean and well-organized. The decor is also attractive and thoughtfully designed, especially considering the current regulations and the need to block off certain seating areas.
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I absolutely adore this restaurant! My dogs can't get enough of their chicken, and I'm a huge fan of the house salsa. What I appreciate most is how generous they are with the salsa as well.
The food was delicious, and the customer service was outstanding! They even returned my coupon for my next visit. The El Pollo Loco in Diamond Bar is clean, and the service is fantastic!
Your tacos are great. I usually get from them, and so are cheeky chest pieces. I love Spanish rice too. You have a disadvantage that makes things simple and safe.
The food was great quality as I expect from Pollo Loco. I just wish that they had horchata available at this location
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Nice restaurant always busy but they are fast the only thing is that they forgot my guacamole
I love this place!!! All employees are so nice.... The quality of food is 100% very good!!!!
