This is the third Fatburger I 've been to since the pandemic and It may be the last, unfortunately.I understand prices were going up everywhere especially in the food industry. What I wasn 't aware of, is that quality was going to suffer along with customer service.The burger had the signature flavor, barely. The condiments were very thin. In fact I 'm not even detecting any onions, the lettuce is hardly on there but there 's plenty of relish to go with the two pickles I found.Now, let 's discuss the staff, well the cashier, unlike the Good Fatburger in Van Nuys, this staff is hidden in the back. Understandable, I 'd be embarrassed to let customers know I made such a subpar berger too. This...
DON’T go to this fatburger location!!! The cashier was so emotionally unbalanced that I almost felt sorry for her. She wouldn’t give me an extra brown paper bag to carry the can soda that came with the order. Her reason was illogical. She said that bags are only given for food items a drink is not food. And when asked for a drink carrier she said that they don’t use them. So I guess you need to used 5 hands if you order more than one soda. I asked her why she was unable to give me an extra bag she just kept repeating that they don’t give drinks for sodas. I then asked if I can have another bag to double bag the food items since the bag was to the brim. She repeated that bags were not for sod...
Don’t visit this location. The cashier I dealt with had severe emotional issues. She didn’t want to give me an extra bag for my food. It was filled to the brim and I felt it would not be transported well in that condition. She kept repeating that is was store policy to only give one bag. That seems illogical to me, I don’t think fatburger would only allow an 8x5 brown bag per customer even if the order is large. Her vibe really creeped our family out we all felt that she was to unstable to be interacting with customers. This was our first visit to the fatburger franchise DEFINITELY our last. After that experience we are not willing to try fatburger for a second time.
Super bummed because I liked this place but they don’t seem to be consistent. I’ve been ordering Gluten Free buns and haven’t had any issues until recently where they just seem to be using the regular ones. When I pay extra for something due to health reasons, I expect to get it. I sent my feedback via the company website and never heard back, so I can only assume they don’t care. I won’t be returning, but I sincerely hope the owners see this and make sure their food is clearly marked and their staff does their due diligence to ensure this doesn’t happen to future patrons.
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I keep track of all my reviews. For not valuing honest customer reviews/feedback, you get less stars. I hope you're not trying to manipulate your ratings.I'm not going to bother writing a good review again.
Bread was to crumbleDried. Not like it use toBe long time ago and separate prices for everything...ridiculousNever again...maybe go back to L.A. ON WESTERN
Badass spot, I'm from Texas site seeing. It's worth every penny, would of did the XXXL Challenge if I knew better lol
It's been about 15 years since I last ate at FB. Damn these burgers are filling. Chili fries were not bad.
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Awesome burgers prices a little high and the fries are phenomenal always ask for extra cheese though
The service was great! The food just ok. Passable. The shake was amazing though.
