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"Came in at 10 and was told chef wasn’t making breakfast anymore. Not a very friendly welcome, very monotonous lady at front of house not the best start to anyone’s day."
Telefon: +441560600478
Adresse: M77 Jct 8, Nr Kilmarnock, East Ayrshire, United Kingdom, KA3 6AU
Reservierung, buchen
Stadt: East Ayrshire
Montag: 07:00-09:00 12:00-21:00
Dienstag: 07:00-09:00 12:00-21:00
Mittwoch: 07:00-09:00 12:00-21:00
Donnerstag: 07:00-09:00 12:00-21:00
Freitag: 07:00-09:00 12:00-21:00
Samstag: 08:00-10:00 12:00-21:00
Sonntag: 08:00-10:00 12:00-20:00
Gerichte: 2
Kategorien: 5
Bewertungen: 536
Avoid if you can !! Booked a room here over a year ago for a nearby wedding called and confirmed room a few weeks ago was told yes booking confirmed My husband came to hotel was told no room booked, we then both had to leave wedding to come to hotel again sorry no room .. Told receptionist the room was confirmed a few weeks ago and was very strange she could not find booking as I had recently spoke to someone she said they had migrated to a new system and booking may have got lost !!! Eventually said a room will be available later could not allow us in room as a night shift worker was using room. She said leave luggage and it would be put in room. Returned to hotel after midnight case still...
I made a reservation at this hotel on Booking.com for October 12th for 3 rooms to attend a family wedding nearby. I had contacted the hotel on May 12th to inquire about the possibility of early check-in for one of the rooms so we could get changed. Upon arrival at the hotel, we were informed that we would have to pay £10 per hour per room for early check-in until 3pm. Since our wedding started at 1pm and we arrived at 12pm, we ended up paying £30 for one room to change. I was very frustrated that I was not informed about this extra charge beforehand, as I had not received any communication from the hotel regarding it. Other guests who were also attending the same wedding were not informed ab...
After reading some previous reviews, I was a bit hesitant, but I was pleasantly surprised by my experience at this restaurant. The hotel is currently undergoing renovations, but the food was truly outstanding and a great value. The room was nice, though there were some issues with water pressure in the shower and sink. The staff were all very friendly and attentive. Despite some minor issues, I would definitely stay here again. Highly recommend!
Menu not as good as previously,mushroom soup had a strange taste not creamy ,ordered Pornstar martini ,it should have come with a shot of procecco,it didn’t ,I asked server but she said she’s new so didn’t know, we asked again apron paying bill,she didn’t know either and said sorry! I said I saw that other customers hadn’t received it either but it is on description of drink ,a shrug was response Reserviere jetzt einen Tisch
Our unexpected visit to this restaurant was due to unforeseen circumstances, but the staff, Becca and Andrew, were amazing. They were caring and went above and beyond to make our experience great. Becca was attentive to our needs and friendly. We highly recommend this place and cannot thank Becca and Andrew enough. There should be more people like them in the world!
Nice hotel Got our starters very tasty but the main meal was a disgrace had to send back to kitchen i went for the basic haddock and chips both the fish and chips were brick hard back heat im really diapointed that a chef would allow this out his kitchen .got meal replaced but the meal wasnt the same after that... Staff very helpful.
Very dissapointed had wanted to come for ages but left very underwelmed. Went for dinner ordered the lentil soup had to send back as was clearly something wrong .Staff very apologetic but not good enough .Then went through to bar to have cocktails but was told blender not working a very poor show won't hurry back
Meals excellent. Staff were great apart from young man in Restaurant who was more intent on impressing his friends. They came in behind us yet they had their drinks before us. Had to wave someone to take our order for drinks which normally is taken when you are seated. Reserviere jetzt einen Tisch
My wife and I had the pleasure of staying in the hotel and everything from we arrived till we left was first class, room excellent, food fantastic ,staff friendly and nothing to much of a bother to them, will certainly stay here again.
Came in at 10 and was told chef wasn’t making breakfast anymore. Not a very friendly welcome, very monotonous lady at front of house not the best start to anyone’s day.
