I will not judge here the quality because it is usually very good but rather the respect of the schedules. It is stipulated that it opens at 11:30. a 11:45 still not open, an employee specifies that he will open in 5 minutes and 10 minutes after nothing, as much as he opens at noon. It would be more understandable for everyone. to answer you, it would be normal for the person to inform you of the reasons why it was not yet open! and move again after these ten minutes to inform again. all the more so because it's not the first time that it becomes urgent to act, right? I'm putting you an extra star because the goal is not to sanction you as you say.
