I ordered through the app and went to the restaurant, but the staff was still preparing my order when I arrived. When I got home, I was disappointed to find that every item in my $30+ meal was ice cold. My family shared their dissatisfaction, so I decided to call the store. After explaining my experience, I was put on hold for 20 minutes. When I called again, I spoke with the shift manager. Instead of addressing my concern, she became defensive about her team and insisted the food had been made fresh. The only solution she offered was for me to return to the restaurant with my food, after which she would determine if we could receive a replacement. At that point, we were unhappy with the ser...
The customer service provided by the team tonight at Harvey’s went above and beyond! We ordered 2 poutines but the order was misheard and had to be remade. Immediately the staff made it right, apologized profusely, and kept us updated with when it would be ready. When it was ready, they apologized again and gave us 2 free pies. Considering how close to closing time it was, and everything going on in the world right now, it was surprising to have had such a genuine customer-conscientious experience. We greatly appreciated it and highly recommend this location! Thanks again.
**Experience:** The hamburger I ordered was undercooked, and the texture was mushy when I bit into it. After just one bite, I had to throw it away. While the staff were generally pleasant, I could tell it was a busy day for them.
**Recommendation:** It might be helpful to implement a quick check for the meat's doneness or to remind your staff about this. While I don’t expect perfection, I do think it's reasonable to expect a hamburger to be fully cooked, regardless of how busy it is.
The food portion is good but the freshness is not there as the sandwiches and fries were cold by the time we drove off from the drive-through.Vegetarian options: There is veggie burgers and fries from what I saw, not sure if there were more options.
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I went through the drive thru on 12/26/2023. It took a bit longer than expected but the staff remained polite and was apologetic.The food was delicious as always. Great work!
The staff is excellent, and the place is very clean. They offer a great selection of burgers. Additionally, the adjacent Swiss Chalet has delicious food as well!
Roasted chicken too salty. Spoils the meat. Please reduce salt content. Service is slow at the back of the restaurant. Could be improved.
Hotdogs over cooked bun was not fresh and since when dud a hot sandwich come on sliced toast bread and not on a bun.
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Food is always fresh the staff is always nice. Gotta have the Buffalo chicken club
Look at the fresh fries ?
