Sie werden eventuell weitergeleitet
"Went golfing with a group of 12 people. The beds were comfortable and the executive room was perfect for our group! We will definitely go back to this hotel. Thanks for a great stay!"
Telefon: +12504894301
Adresse: 803 Cranbrook St N, V1C 2R8, Canada
Reservierung, buchen
Stadt: Cranbrook
Webseite: https://heritageinn.net
Gerichte: 0
Kategorien: 5
Bewertungen: 576
We stayed at the Heritage Inn Hotel on July 28, 2022. Our check in process was fairly quick but it was easy to notice that the lone person working at the desk was very unfriendly, she seemed over taxed as there was a line of guests asking for key 's to the pool, extra towels, wifi password 's etc. Our room was on the second floor facing the highway, a bit noisy but what can you expect as the hotel is right on the highway. The room was clean but very dated. We were golfing at one of the local courses early the next morning so we were up at 6:30 to shower and get down to the free continental breakfast which was scheduled to open at 7:00am. We ran the hot water in the shower for a few minutes a...
I stayed here recently for work. The rooms were quite noisy and I could here practically everything it made it quite hard to sleep. On top of this the cleanliness of the room wasn't great there was dust on each of the bed frames and a slightly odd smell. They only seemed to clean the room once every 3 days if I was lucky. I had to keep going down to the lobby to ask for toilet paper, new towels and soap etc. I had to request to have my bed sheets changed multiple times and they acted as if it was an unreasonable request. Seems like an odd way to run a ?hotel?. I know where I wont be staying in the future if I return to Cranbrook unless I have no choice.
On a positive note, my server during the complimentary breakfast was fantastic—always smiling and very courteous. The male staff member who checked me out at 11 AM was also great. Unfortunately, my experience with the female staff member on the evening of my arrival was quite disappointing. She had an unfriendly attitude and couldn't be bothered to make eye contact or engage with me when I tried to chat casually about my stay. I really believe she may not be suited for a role in customer service.
Rude service . Got charged double the rates plus 250$ deposit. The rooms haven't been updated since the 90s . At breakfast got harassed by the service. No juice or toast or cereal or milk just bad coffee and the usual boiled scrambled eggs pancakes tots and sausage. That was it!. Did I mention the rude service. Not worth it. I've had better continental at other cheaper hotels. We only stayed cause we were tired of driving all day and all other hotels were booked cause of construction workers. Reserviere jetzt einen Tisch
On a positive note, my server during the complimentary breakfast was delightful—always smiling and courteous. The male staff member who assisted me during checkout at 11 am was also very pleasant. Unfortunately, my experience with the female staff member on the evening of my arrival was quite disappointing. She had a poor attitude and refused to make eye contact or engage with me when I tried to chat casually about my stay. In my opinion, she may not be suited for a role in customer service.
I found myself stranded in Cranbrook for several days after my car broke down, and I wasn't sure when I would be able to leave. The staff at the hotel were incredibly accommodating and friendly, which made facing the uncertainty of my situation much easier. I never felt rushed or pressured to leave. While the rooms may be a bit dated, I can't really say anything negative beyond that. The outstanding customer service truly made a difference during my stay. Thank you!
Stayed here for 2 nights. Room is really old. I asked for hair conditioner and they didn?t have any available, like couldn?t they find an alternative or something. Not too many options for breakfast and is not tasty, my kids didn?t have any options. And they don?t clean rooms unless you?re staying for 3 nights or more. I asked if they can empty our garbage, they said yes but when we came back after a long day our garbage are still full. Very disappointed.
I broke down and ended up stranded in Cranbrook for several days, unsure of when I'd be leaving. The staff at the hotel were incredibly accommodating and friendly despite the uncertainty of my day-to-day situation. I never felt rushed or pressured to leave. While the rooms are a bit dated, I can't really say anything negative beyond that. The customer service was absolutely top-notch and really made a difference during my stay. Thank you! Reserviere jetzt einen Tisch
This is a lovely place to stay. We were very pleased with our room. The pool may not be extravagant, but it's clean and ideal for families. The room was spacious, the beds were comfortable, and it was quiet and tidy. It also had a coffee maker and a mini fridge.
Went golfing with a group of 12 people. The beds were comfortable and the executive room was perfect for our group! We will definitely go back to this hotel. Thanks for a great stay!
