I have visited Hillmount in Newtownards on 3-4 occasions and the centre is lovely but the staff in the restaurant just drag it down on each visit. There is no level of customer service at all from these people. Rude, disinterested, couldn’t care less is the overriding attitude. I have been in business for many years and the owners of the company need to address this issue immediately as so many people I have spoken to are experiencing the same thing. The owners don’t seem to acknowledge any of the reviews which is extremely disheartening but I would implore them to react quickly or they will see their restaurant business declining drastically. I have tried to be as constructive as possible w...
I come to hillmount regularly with my nanny because it's easily accessible with the lift and parking, the cafe always has a nice atmosphere to it, always very bright and clean, the scones are my absolute favourite, my nanny enjoys them too which is great. The staff are always so helpful and accommodating, my nanny always raves about the young girl that works there because she's always so helpful, little details like knowing she prefers a cup and saucer rather than a mug of tea really add that extra bit of friendliness. It's our new weekly treat! Keep up the good work!
We have been to this restaurant a few times this will be the last. The rude customer service was appalling. The staff don’t acknowledge your presence at the counter the rude attitude is a disgrace. Our two sandwiches cost £17 which weren’t great, but it was the staff that have put me off going again. If you are not happy in your job look for a new one. The garden ctr itself is lovely it’s a shame the cafe lets it down.
Have been to Hillmount Restaurant Newtownards many times, and also the Bangor Hillmount restaurant, both places kept clean, the scones are delicious, and a good choice to suit most people, especially the cherry scones, as this must be the only place you get cherry scones that have whole cherries in them, good choice of tray bakes and hot food, they often have deals buy one get another free, which is popular with many
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We called for an afternoon coffee break. Choices were limited and staff appeared less than interested in providing a friendly atmosphere. We had a minor difficult which almost escalated unnecessarily to a major problem, which was resolved by one helpful staff member. Not in any hurry back, although the garden centre staff were friendly.
I visit hillmount regularly, usually on my own but on occasions met up with family and friends. Cafe staff are lovely and make you feel at home. Well done on their customer service... I do find it a little expensive but food and scones are delicious.
Good cup of coffee accompanied by a rather large cherry scone. Very tasty but nothing more memorable here that you won't find in most other coffee shops. That said we would come back if shopping in the garden centre or Christmas shop.
On occasions Hillmount will offer a voucher in the local press for free cup of coffee for a couple. We have used this as an excuse to visit the shop and cafe and have always found the coffee very good.
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Love Hillmount Cafe! Food was tasty … I had the stew and my partner have a sandwich with soup. The Staff are friendly and the place was very clean, we will definitely be back.
Lovely food very good service good prices Staff couldn’t do enough very polite and well mannered Will definitely be back for lunch again I would highly recommend a visit
