Hotel du Herrenstein

Bonjour, We had great expectations when we arrived to this place. The environment and place are nice and we had a warm welcoming. The room was “correct” but with many details to repair as you will see in the pictures. The real problem arrived in the restaurant…the service was really bad and let me explain why. I am allergic to lactose and I sent them a previous email explaining my problem to double check everything was ok (they never replied). As I always do before ordering food, I explained the manager what I cannot eat and that I am open to eat anything else (they just need to adapt a bit). After she told me that “la côte de bœuf au barbecue” was ok, the food arrived with cream on it and t...

• Nützlich
• Nicht nützlich
• Antworten

This restaurant has a fine location, a stone throw away from a stunning abbey, nested in the middle of beautiful landscapes and forests. The little garden under the trees offers a very pleasant setting for a lunc solid plus The food is traditional alsacian, with a bit of of an effort to give it twist. The chef is working and it shows, the food is good and even surprisingly modern for some dishes (e.g. Sushi) Strong Plus The service... when will the French learn that customers have expectations that they consider as their rights...whereby the hosts makes an effort to please the customer and not the customer complies to the rules of the establishment and should be grateful to have been given a...

• Nützlich
• Nicht nützlich
• Antworten

I could not fault this meal. My starter of oxtail was very tasty, my main course duck was outstanding and snickers desert unusual but delicious. Presentation was excellent and quantities just right. Service was friendly and satisfactory but I would have preffered a steak knife for my duck and I couldn't attract the attention of the busy staff to ask for one. However still a 5 star performance overall.

• Nützlich
• Nicht nützlich
• Antworten

Restaurant has a nice atmosphere, staff is very polite, always ready to help and I can't find words to express how good is a meal there. I highly recommend.

• Nützlich
• Nicht nützlich
• Antworten

Really a surprise! Finding this restaurant snd hotel- outside the beaten track. Totally charming and worth a stay.

• Nützlich
• Nicht nützlich
• Antworten