I visited IHOP for some pancakes and had to wait 20 minutes to be seated. Our server, Tati, didn’t introduce herself—I only found out her name from her badge. The menus were torn and sticky, which was off-putting. After taking our order, Tati brought our drinks; the cranberry juice was at room temperature, while the orange juice was chilled. We waited about 10 minutes for our meals to arrive, but my pancakes were cold (the butter didn’t melt, which was the first sign!). The rest of the food was warm to hot when it came out.
