We 've been to this Islands for years and were always happy with the service and the food in the past. However our experience a couple of days ago was not the same.1. Our server indicated that she was going on break, which is no big deal. She took our drink and appetizer order. We ordered a couple of Sprites for the young kids in our group, but were brought lemonades instead... ok, no biggie.2. Part of our order was a grilled shrimp tacos and a fried shrimp tacos, two distinctly priced items on the menu. We got 2 fried shrimp tacos instead. Not a terrible mistake, but still not what I ordered.3. We requested if we could get a side of ranch, TWICE, from 2 different servers... it never came. T...
I’ve never had such an awry experience with a server on my visit to this location. I had a male server who seemed friendly enough upon him taking our order but as the night progressed he seemed bothered/ annoyed that he had to assist our table, I couldn’t help but shake the feeling that he was bitter at me even while I had done nothing wrong; perhaps because my family and I had arrived at the location a bit dressed up but we were celebrating my acquisition of a job and we did not mean to bring about the sense of spite I was receiving from the man. We did not act rude or make wild demands yet more often then not we had to get the assistance of a different server because the individual whom wa...
Waitress was incredibly nice and helpful. I ordered a Hawaiian burger with a Caesar salad. Manager (possibly? brought my salad out and said they were remaking my burger because it was sloppy and overcooked. I ordered medium. That was perfectly okay with me; I was glad for them to remake it. The sauce and pineapple had good flavor with the burger, but I prefer a big, juicy burger. My husband had the Kilauea burger with fries. It was not good. There was so much black pepper seasoning that it made the taste of the burger unbearable. He ate less than half. The fries were good and crispy. My niece had the kids burger with pineapple. She special requested that the pineapple be grilled and they wer...
Went here on a Tuesday evening around 8ish, went in through backdoor, and saw the place was 50% full empty tables everywhere! When the hostess told us it would be a 20 30 minute wait until a table was available ......? We left. Probably not coming back again soon... it's going to be sad to see these places shutting down because they were not staffed to handle an 8 pm party of 5.
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This place so bad like afther I ate my meal my stomach hurt so bad I was in the bathroom frist off the burger was okay my girls was better the chili cheese fries were so bad over cooked fries and the chilli wasn’t even chilli it was meat with sauce that’s what sent me to the bathroom and it was soooo salty I felt my cholesterol go through roof
Aloha! This place is GOOD. Just joking, it's GREAT! I ordered the big WAVE ??? . I felt like I was sitting in a tropical island BUT I was just in Valencia, California. GO FIGURE. Also, the woman with the blue eyes ??? you look like my friend's girlfriend. IF that's who you are, tell him hi and that he owes me $3. Cheers from the UK! ??????
Order for pick up even left a tip. Order two burgers one with cheese one without both had cheese already requested for them both to be well done. They were raw very pink inside. I am very disappointed in islands. It was disgusting.
Love their North Shore Tacos! But the waiter forgot to bring me the tomatoes I wanted instead of the Pico sauce and was slow to clear the empty plates from our table as we talked awhile after eating our food.
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This Islands is one of our favorite places to go. On the one time we had issues the manager addressed them without argument. Food is excellent and just a relaxed place to eat.
Horrible service the manger told my daughter to hush up by she’s a child never coming back again
