I really appreciated that Jimmy John's would deliver a few minutes beyond their usual range to my workplace, and they've done this multiple times, for which I've always tipped generously. However, today I had an issue with a delivery from the manager, Jordan. Although my order was correct, I had specifically requested an "unwich" since I can't eat bread. When I called to explain, I was told that Jordan refused to fix the order or bring it back, insisting I had to pick it up myself. This was not only rude but also unreasonable—it’s unfair to expect me to leave work because of their mistake. This was the second time they've messed up my order; the first time they forgot my chips, which they th...
I had a disappointing experience with the service in Bridgeton. I've always been satisfied with other locations in Parkview that deliver to the Grove. However, a staff member informed everyone that the store's delivery policy does not extend to a distance of 1.1 miles, and that the supplier had just left. I urge Corporate Administration to look into the first point of contact in their service chain. My order was canceled, and I was told that my money would be refunded to my account within three business days. Goodbye to JJ in Bridgeton—this was a frustrating experience! It's important for businesses to uphold respectful service.
If I could give Jimmy John's a negative rating, I would. My mother-in-law and I had the worst, cold, flavorless sandwiches we've ever tasted. I ordered a regular ham and cheese, not toasted, but the bread, lettuce, mayo, and ham were all unappetizing. This was both our first and last time trying their menu. We informed the staff it was our first visit, but they acted like they knew what they were doing—very disappointing.
My first visit to Jimmy John's was great. I tried the ham and turkey lettuce-wrapped sub, and it was outstanding. Every ingredient was fresh, the service was excellent, and the store was clean. I highly recommend it.
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I can't believe my order was wrong twice! I ordered the giant #12 with bacon, pickles, and mustard, but the replacement order only had pickles added. This is ridiculous—how difficult is it to make a sandwich?
Terrible service—extremely slow. The young man working at 11:46 AM on November 19 was particularly rude and should be let go. I visit this place often and don’t deserve to be treated this way.
We ordered ham and cheese sliders, but they mistakenly served us roast beef instead. I think they need to pay more attention to the orders customers make.
I love the Vito from Jimmy John's. Their menu always impresses me, and they’ve never let me down. Hopefully, I didn’t jinx it this time!
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I tried the jalapeño wrap, and it was amazing! Everything tasted fresh, and the guacamole was incredibly tasty!
Kasey is an excellent driver and manager! The sandwiches are fantastic, and she makes them incredibly quickly!
