staff have no clue . When asking for the nutritional value sheet they did not have a clue what it meant and then said they have 150 stores in the UK but if you have 150 stores in the UK then why don't you have a nutritional value sheet for people will illnesses diebeties.ect.. .It was like a playground .There were kids teens overrunning the place .overrunning all outside and inside the place with their shirts off acting like it is a playground.The staff hade no control whatsoever of the store and they have no security in sight . Dissapointing. They definitely are loosing money because of the service .We had to end up getting a takeaway .I was disappointed because I am a diebetic and I could...
just left from here a bit ago, me, my husband and our 3 year old just popped in for some ice cream, my husband went over and asked for some tissue for my little one one of the ladies said “ what” in such a high pitched voice that i could hear it from my table where i was sat. found it rude, that all he asked for was tissue and the reaction given by the staff member was a bit surprising and disgusting. been coming here for a while since it’s been opened, but after todays incident don’t think i’d like to come back again after the treatment given by the staff member in particular. there were 2 ladies working, one whom was very polite and helpful and the other just came from the back with a fies...
The sundaes are scrummy, and great for a treat! The staff were obliging, courteous; and friendly. There was one discrepancy unfortunately, we ordered 3 chocolate fudge brownie sundaes, 2 of them had chocolate sauce, but one did not. It was not until after it eaten that the person knew, for sure it was missing, by then, it was too late! It was lovely, the brownie was warm and moist, but for a chocaholic, choc sauce would have been better! I would definitely recommend Kaspas, to take the children for a treat, meet your friends, celebrate.
We went to Kaspas in Nuneaton at the beginning of September. We ordered 2 sundaes, which were tasty but a bit overpriced. A week later, we decided to order a delivery through JustEat. The delivery was fast, but the sundaes were very disappointing - they were much smaller than when we ate in the restaurant, and they cost £9-10 each. It was a horrible experience. They should not offer home delivery if they cannot maintain the same quality and standards.
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The customer service at this restaurant was horrendous. Upon entering, there was a group of teenage girls having a party. We were told to sit at a small table by the window. We waited for 15 minutes without being acknowledged, until finally the girl behind the counter reluctantly told us that the tills were free if we wanted to order. Fed up with the lack of attention, we decided to leave and went to McDonald's instead.
I went to the restaurant when it was very quiet and they tried to seat us at a small table by the window. We requested a booth and were rudely and sarcastically informed that it was not possible. Even though there were plenty of booths available and the restaurant was virtually empty. The customer service was absolutely terrible. This was my first visit and it will definitely be my last.
Loved the desserts, the atmosphere, friendly staff, first time visit and I really enjoyed it. No wait for a booth witch I thought were quiet jazzy. Order cake pretty quick to be fair and tasted really good , thank god for the take away box too . Price was fair to eat out these days
Clueless staff, overpriced desserts overloaded with sugar, but overall, an average visit. Good intentions, but wouldn't rush back too soon. The decor WAS fantasric, probably better than what we actually ate!
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Great loved it amazing selection from ice cream to crepes and waffles will definitely be coming back for more in the future.
I only wanted something small to cool off with... How can there be such a wait when only 4 tables were seated
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