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""Pretty good is the enemy of greatness. That's what we've got here. With some competitors entering the area, Kroger needs to step up its game.""
Telefon: +15022922464
Adresse: 5929 Timber Ridge Dr, Prospect I-40059-8132, United States
Reservierung, buchen
Stadt: Prospect
Montag: 08:00 -21:00
Dienstag: 08:00 -21:00
Mittwoch: 08:00 -21:00
Donnerstag: 08:00 -21:00
Freitag: 08:00 -21:00
Samstag: 09:00 -18:00
Sonntag: 10:00 -18:00
Gerichte: 1
Kategorien: 5
Bewertungen: 417
Overall a clean and well stocked store. Friendly staff. Prices are slightly higher than other Krogers and not enough employees. One cashier lane open at a busy time and over heard workers saying they had several call ins. (9 people in line behind me). I tried using the pick up groceries once (when I was quarantined from covid exposure) for some birthday cupcakes I ordered (1 item) a week prior and was told after waiting 45 minutes after my pickup time that they were still looking for items in my cart. Sorry excuse ....the cupcakes were made that morning. They also have been slow getting cleaning supplies like kaboom back on their shelves. Fruit and veggies are always fresh... not the cantalo...
Nice, well intentioned people, good product selection....VERY BAD PICKUP SERVICE. Last week a 10am appointment involved a one hour delay....this week by 10am there is a 2hour delay. Having an appointment doesn't mean much at this store, anddelays do not mean better accuracy. Last month I got milk and lunch meat from two other custmer's order....this month I received 6 bags from one other persons order (fortunately I caught that one before I drove off). I have returned groceries that were not mine- but now I review my order very carefully to insure accuracy. There are routine errors.When you are 2 hours behind on your pickup schedule by 10am you have a real problem. After 6 months trying to f...
This afternoon I went to this Kroger to return two items that I purchased last night. I had the receipt, the items hadn't been open and there was nothing wrong with them. The man behind the counter (not the woman that returned the items for me), was being extremely rude and condescending. I didn't think to look to see what his name was, but he was tall, late 40's/early 50's. About a week or so ago, I returned items similar that were the wrong kind (with receipt), the items today were what I needed, but I needed to return them because I had a sick toddler at home and in order to pay for his prescriptions and other things that he needed, I decided to return what I had bought last night. Kindne...
This location is extremely disappointing. The inventory and warehouse management are poorly organized, and the layout is confusing. To make matters worse, the staff is rude and indifferent. I attempted to place a pickup order once a week for the past month, and each time my order was not ready at the scheduled pickup time. I wasn't notified about any delays until I was already in the parking lot. It's frustrating that customers can select a pickup window when the store clearly lacks the staff or inventory to fulfill those orders. Offering pickup doesn’t make sense if the store can’t handle it properly. Reserviere jetzt einen Tisch
The Kroger pickup is a great idea, very convenient. But, the training needs to be done better because often the items that are not available can be found in the store after I pick up! And the substitutions can be ridiculous. I ordered sunflower seeds and received sugar coated sliced almonds for example. But my biggest complaint is the use of plastic bags. Even when I put a note on every item saying, no plastic bags please, half the time my request is unheeded. We try to avoid unnecessary plastic in our family and it just drives me crazy that Kroger still bags with plastic at all.
This afternoon I went to this Kroger to return two items that I purchased last night. I had the receipt, the items hadn't been open and there was nothing wrong with them. The man behind the counter (not the woman that returned the items for me), was being extremely rude and condescending. I didn't think to look to see what his name was, but he was tall, late 40's/early 50's. About a week or so ago, I returned items similar that were the wrong kind (with receipt), the items to
This particular Kroger's does not do a great job of keeping stock updated they're two other Kroger'sClose by to do a much better jobKroger's is real loose you go see and people wearing face mask you can walk around with a store The mask around your mouth and not your nose and nobody will say anything.Staff is helpful but very slow
The customer service is absolutely dreadful. The management at this Kroger shows no concern for their customers whatsoever. Unfortunately, I live in Prospect, so this store is particularly convenient for me, but because of my experiences there, I will do my best to avoid the entire chain in the future! Reserviere jetzt einen Tisch
This is the third time I’ve placed a clicklist order and received a voicemail telling me it won’t be ready until the next day because they are so far behind. Why offer pick up times on their website/app if they cannot complete the orders?
"Pretty good is the enemy of greatness. That's what we've got here. With some competitors entering the area, Kroger needs to step up its game."
