I'm coeliac so have to have gluten free i looked on the uber app and could only see one gf item so I called the shop who then told me to call the kitchen and gave me a separate number ,I called them and specified that I required gf ,he told me I could have chocolate gf cheesecake but that option wasn't on the menu online ,he then told me to go back on uber make the order for a ordinary cheesecake and then put a note to say I want this gluten free ! What a palaver for anyone who has allergies or dietary needs surely they can make it easier for us if that option was already on the menu !! Anyway delivery time wasn't bad cost was £30 but the cheesecake was still half frozen and had a dark choco...
Arrived 4pm and waited by “wait here” sign. Minutes pass and the five staff on duty were all too busy chatting to see us to a table only one other table was occupied. Eventually walked up and sat at a table. Went to order some deserts to be told Spanish coffee “we’ve got none” (not, “I’m sorry, it’s not available” . Girl who served me seemed amused by this. Ordered something else but in the time I had gone back to check with my wife what else she would like to drink, the girl had gone. Had to shout over to other Staff to complete my order and was looked at like I had done them a disservice by asking for service. Desert was okay, but not brilliant. Prices medium to high (60 quid for a alcohol...
Ordered a delivery from shop in Telford costing £30 firstly it arrived late. I ordered the date night pancakes which is a favourite of mine so have had it a few times, supposed to have 5 pancakes only had 3, had hardly any sauce on it and the pot of chocolate gelato that's supposed to come with it wasn't in the bag. I rang the shop the same night multiple times and kept trying until they shut at 11pm no one answered the phone, tried again the next day again multiple times still the same recorded message. For the prices they charge you expect a lot better quality. Don't want to leave any stars on this review but have to to submit it. Obviously making too much money to care about their custome...
Awful service. Order placed at 4.46pm and the order did not arrive until 6.20pm when we live 10 minutes away. I called at 6pm to chase the order and was told the food had just left the kitchen and be with me within 10 minutes. I find this delay totally unreasonable, I spent £38 and expected the order to be with me within an hour (as stated at the time of ordering). I received no communication that the order would be delayed either. With 2 young children waiting for their order, to be able to eat at a reasonable time I am extremely disappointed with this service. I have emailed the restaurant three times and received no communication back. Awful customer service, and very expensive for averag...
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We were looking forward to a birthday treat. On arrival we were asked to put hand sanitiser on, staff member was wearing a mask, showed us to a table, and gave us a menu. The menu was dirty, the table sticky, staff members had no masks behind counter. We were told we had to go to counter to order, it felt very uncomfortable, and if it had been left to me then i would have left without ordering. However, we just had a drink. Despite signs saying contactless only, we had to pay cash. I did not see any tables being cleaned during our visit
I genuinely believe this is the cleanest LDS we have been to. The female waitress on 16 9 23 around 3pm was extremely friendly. I have never known someone do a table check at a LDS but she did and we appreciated it. Only downside is in other shops we’ve been too the music was calming and more relaxing, we didn’t enjoy the soundtrack this time and thought it was too upbeat and more r’n’b type music. However, as I say- very clean restaurant, gorgeous desserts and fab waitress.
Went out for a nice desert, started off with great service sat down, great smiles at first from the staff… but it all changed, when my youngest child had a episode, as normal 1-2yr olds do, all the staff then started getting funny giving dirty looks, complaining about their noise creations and making sarcastic comments behind the counter, I am one very unhappy customer, I felt uncomfortable and disheartened will not be returning anytime soon!!
Food was nice but customer service was terrible, gave us our food but no questioning on if we wanted anything else, no warning as well that the plate was going to be hot to the point I’ve gone to hospital for 2nd degree burns on my fingers, would not recommend this place for family
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Staff seemed friendly, although quite young there wasn't any problems with the service so well done all! The food was also nice and served promptly and the dishes although one hot and one cold were bought out at roughly the same time so we could eat together which was great.
The desserts are really good can't fault the quality I've eaten there a few times but only as a real treat because the prices are high
Classic Double Chocolate Cookie Dough
Classic White Chocolate Cookie Dough
Classic Milk Chocolate Cookie Dough
Amerikanischer Geburtstagskuchen
Banana Strawberry Delight Crepe
Stars In Your Eyes Cookie Dough
Chocolate Brownie Blast Sundae
Weißer Kinder Bueno Milchshake
Mississippi Mud Pie Cheesecake
Did Someone Say S'mores Sundae
