We visited Nugelato across the street on a sunny day as a family last week and as we always do when ordering ice-cream we explained that our 5 year-old has a nut allergy only to be told by quite an abrupt young girl “sorry we don’t cater for that, everything we sell has nuts” obviously we all left immediately (and won’t be back) We walked across the road to the newly refurbished Mauds and without even mentioning what happened in Nugelato we again politely explained our daughters allergy, the very friendly young lady in there immediately summonsed a senior member of staff who couldn’t do enough for us. Took all the equipment away and washed it, scooped ice cream from a part of the tub that ha...
I love Mauds ice cream, I frequent the one in Newcastle and it has excellent customer service, the one in Bangor is pretty terrible, I was here yesterday with my husband and two nieces, 3 young girls serving behind the counter and generally was made to feel as if we were an inconvenience to serve, had to ask 3 times for toppings on one of my nieces ice creams and when I did pay I realised they didn't give the toppings on my own ice cream that I requested, since I had already paid I didn't what to make an issue, I will not return here, I will stick to the one in Newcastle who clearly value their customers and who know what good customer service is.
Small tub had a good bit of ice cream in it and so was fair value for money. The blonde girl serving me was edficient and had manners but was not overly friendly. I've cream was great and has changed for the better since the last time I was in. I still definitely prefer Nugelato just across the road though!!
There is no doubt in my mind that the best ice cream by far is Maud’s that’s an opinion shared by my three small grandchildren and my wife. So we all joined the queue of ice cream aficionados to be served by excellent and friendly young staff. And we weren’t disappointed !!
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Enjoyed a tasty ice cream from Maud, however the customer service was less impressive as the staff were rushed and unhelpful. It felt like we were a nuisance and was verging on rude. Once we got over that experience, was a very pleasant ice cream, but won’t be rushing back
Every time I am near Mauds I have to have a large cone, and large they are. I used to live in Devon, SW England where they have a reputation for the best Clotted Cream Ice cream in UK. They haven't experienced Mauds.
the ice cream in all mauds outlets is to die for,great choice of different flavours,all staff very friendly and helpful,we thought £1.40 for the smallest cone little to much for a child,especially when you have 4.
This is an ice-cream parlour which sells loads of different flavoured delicious ice-cream. They sell lots of different types of cones or tubs. We all love the waffle cones with Pooh-Bear ice-cream.
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Whilst visiting family over in Ireland they took us for a treat ice cream here, great selection very tasty too! Perfect!
Really good choice of flavours. Very clean well laid out shop with friendly staff and efficient service
