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"The online store is open, and they offer a buy-and-go option at the physical location, but the cigar lounge is currently closed."
Telefon: +13058662277,+18009624427
Adresse: 1030 Kane Concourse, 33154, Bay Harbor Islands, US, United States
Reservierung, buchen
Stadt: Bay Harbor Islands
Webseite: http://www.mikescigar.com
Montag: 08:00-19:00
Dienstag: 08:00-19:00
Mittwoch: 08:00-19:00
Donnerstag: 08:00-19:00
Freitag: 08:00-19:00
Samstag: 12:00-18:00
Sonntag: 10:00-18:00
Gerichte: 0
Kategorien: 5
Bewertungen: 254
I did some research on this restaurant and came across a few negative reviews concerning their customer service and online transactions. However, I believe this criticism is completely unfair. Before I placed my first order—a $550 box of 20 Padron 40th anniversary cigars—I had quite a few questions and almost bombarded them with emails. To my surprise, they responded to each inquiry within 30 minutes (thank you, Natalie!), and their professionalism remained consistent throughout the process. I opted for regular shipping, but they upgraded my order to express shipping at no extra cost! This experience definitely deserves a solid 5-star review. I honestly wish I could give them more stars beca...
When the next person came on the line, he was quite rude. He threatened to have the post office send an investigator to my home to look into the missing items and, in a roundabout way, accused me of lying, especially since this was my first time ordering from them. I asked to speak to a supervisor and was told that wasn’t possible. After being accused of dishonesty and denied further assistance, I expressed my desire to return the order, but that was also refused. I typically shop around for the best prices online when buying cigars and was genuinely excited to find this company due to their prices. However, what’s the point if part of my order doesn't arrive and I’m treated this way over...
I received a moldy cigar this week, and despite sending them photos, they insisted it was in perfect condition (see attached photo). After requesting a refund, they informed me that I would need to pay for the return shipping and claimed to have inspected the cigar before it was shipped. They suggested that if any issues arose during shipping—such as improper storage or excess humidity—it was not their responsibility. I strongly disagree and will not be purchasing from them again. It's disappointing that I received a cigar with mold, and they would expect me to cover the cost of their error. Additionally, the cigar was heavily damaged and bent, with the wrapper peeling off. Be cautious befor...
I've been a loyal customer without any complaints until now. I recently ordered a box of Don Diego cigars that turned out to be unsmokable. I sent a polite email to their customer service, but I never received a response. Two days later, I called and was told to send another email, with a promise of a callback that same day, which never happened. When I called back three days later, I was informed that they hadn't received any other complaints about that brand and that I wouldn't be receiving a credit. It seems pretty clear that they're avoiding me by not returning my calls. Well, I guess JR Cigar will get my business instead. Reserviere jetzt einen Tisch
Mikes Cigars stands unmatched in its field, and they consistently deliver an extraordinary cigar-buying experience. When I called for some advice, Brendan was incredibly kind, patient, and knowledgeable. He helped me choose from around 15 different cigar options that suited my taste. He really listened to my preferences and provided excellent guidance throughout the process. I wholeheartedly recommend this wonderful establishment to anyone interested in cigars! Make sure to ask for Brendan.
For Mikes online sales: I had an issue with a recent purchase of a cigar sampler which involved one of the cigars being replaced with another that I considered to be inferior. After contacting customer service by phone Brendan agreed to send the correct size (it had been temporarily out of stock) at no extra charge. I appreciate good customer service. George W.
I ordered from this restaurant but never received my package. When I spoke to customer service and the supervisor, both were rude and unhelpful. They contacted UPS pretending to be me and informed them that I had received a replacement, refusing to issue my refund. I will never order from them again and do not recommend anyone else does either.
The customer service at Mike's Cigars is outstanding. Orders are shipped promptly, and the quality of the products is exceptional. They truly prioritize their clients. I would highly recommend them to anyone looking to purchase cigars. Their prices are very competitive, and their sampler options are unmatched. Reserviere jetzt einen Tisch
I initially experienced an issue with receiving my order, or so I believed. I contacted customer service, and they addressed the situation promptly. My problem was resolved, and I received my cigars on time. I appreciate your help. You all were fantastic. Thank you!
The online store is open, and they offer a buy-and-go option at the physical location, but the cigar lounge is currently closed.
