Upon arrival, we were shown to a table near the door by a staff member who was not wearing a mask. We soon realized that the door was open and we were feeling cold. When my son asked another staff member if we could be moved due to the cold, she simply closed the door. However, it kept getting left open because it was broken. We received our food, but unfortunately, we did not enjoy it due to the cold temperature. We decided to leave immediately after finishing our meal. I mentioned the issue to the cashier, who acknowledged that we should have been moved. Not one staff member was wearing a mask, indicating a lack of concern for themselves and the customers who support their business. As som...
Ordered takeaway. Person on the phone was incredibly rude and impatient. Arrived to the restaurant to collect food which was ready promptly. Took the food to the car and wasn’t it a good job we checked as 2 items were missing. Took the order back in and explained what was missing. The food was then snatched out of my hands and the order fixed. Got the food home and to say the portion sizes were measly would be an understatement. Half the size of sitting in portions and considering you only get 10% discount for take out I don’t think this is good. Curry was flavourless. Prawn crackers had strange spicy powder on them. Chilli chicken penne recipe has obviously changed, was previously delicious...
Hello as myself and my friend have been at moes grill for several times the front of house staff was very welcoming and friendly another member of staff showed us to the table. The barman took the drinks order and then the waiter's came to get the food order, I must say that the staff were very helpful and friendly did not have long to wait as the first orders came out. I must say that we were very impressed by the way we were made very welcome.I must say that the waiter's came back to see if our meal was OK, all the staff are so busy but they have time for the customer's. As I get good food so that's why I keep coming back to moes. Regards Sean Murphy.
Hello again! It was wonderful to return to Moe's Grill after the lockdown. Natasha greeted us and asked Geraldine to come to our table while Paul parked the car. Kari informed Paul that I was already at the table, took our drink orders, and then Geraldine took our food orders. The chef prepared our food quickly and it was absolutely delicious. The staff, including Natasha, Kari, and Geraldine, were very friendly. I hope to get to know more of the staff in the future. If I don't have the chance to visit before Christmas, I hope everyone has a great holiday. Best regards from Sean and Paul. XXX
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My friend Paul and I went to Moe's Grill for Sunday lunch and the staff went above and beyond to assist me due to my disability. They would come out to the car to help me safely enter the restaurant and then escort me to my table to ensure I was seated comfortably. I am familiar with most of the staff and they always go out of their way to accommodate me. I must commend the chefs as the food is delicious and reasonably priced. I also want to highlight the excellent management by Kari, who runs a fantastic restaurant along with her team. - Sean Murphy.
When for lunch with my wife had the salmon my wife had sizzling chicken both meals lovely only thing to spoil it was the noise and disturbance that a crowd off travellers made couldn't hear what my wife was saying hence to say we left as soon as we finished our main meal manager didn't try to ask them to keep it down as there was other diners It wasn't only us that left a few other tables did the same
I visited Moes grill with my little girl and husband today and was very impressed with the customer service one lady (sorry we didnt get your name) with long ginger hair went above and beyond by offering to warm my food up again. The food was excellent also with a really good selection on the menu.
Serious staff training needed, lack of basic common sense like not leaving chemical cleaning products on tables when children are around! Orders not being taken when people have been sitting a long time. Food is nice but I can see why it’s not busy when every other place in the town is.
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Ordered over the phone with a rude waitress, one of the two mains was missing when we checked, waitress snatched bag from hand. Finally getting home the food was incredibly meh, the chilli chicken pasta in particular. Can't see me going back for a long time
Beautiful food and very pleasant staff! Couldn’t ask for more! Would highly recommend Moes Grill to anyone!
