Overall, my recent trip to the Hyatt Rosemont located at Chicago O'Hare International Airport was satisfactory. I decided to stay at this property because of the close proximity to the airport, specifically Terminal 5 which I flew in and out of. The general spaces including the lobby and dining areas were well kept and clean. I stayed in a king room on a high floor as I requested. After checking in, the room and bathroom were clean as expected. However, the bathroom had a faint odor of urine which did not go away throughout the duration of my stay. Additionally, the bathtub drain was slow to drain the water when taking a shower so there was about 2 inches of water that sat in the tub until t...
I checked in and the front desk asked if I wanted daily housekeeping service, to which I said yes. However, I never received it and had to call every day to request the service. Additionally, every time I left my room and returned, my key card was demagnetized, even though I made sure to keep it away from my phone as instructed. I also noticed that the hotel charged me for my entire stay at check-in, which was unusual compared to other hotels I've stayed at. When I inquired about this at the front desk, the staff explained that this is standard practice for Hyatt. Four days later, I saw a refund of those funds, but then two days after checkout, they charged me the full amount again. It's fru...
The room was quite nice and comfortable, although it did get a bit stuffy at night for some reason. This seems to be common in many hotels, so having air conditioning would be a welcome addition. There was some construction happening in the hotel restaurant, but it remained open most of the time. They were very accommodating with our large truck and the staff was friendly.
The surroundings and decor are first class. The staff is very attentive, as you approach them, they seem to have this sixth sense. Never hesitant. The answer is immediate. The area is quite safe and full of activities from which to choose. Finally, location, location, location. O’Hare Airport is just a quick 7-10 minute ride away.
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Good night to stay to catch an early flight the next morning. Also great advantage to Hyatt members as they provide you access to a private lounge. The airport shuttle services runs every 15 and can even be tracked on there locations from the website for your convenience.
I encountered a minor issue with billing, but it was resolved promptly. I contacted the front desk, and they looked into the matter, which has now been sorted out—I'm just waiting for my refund. Overall, it was a decent customer experience, despite the initial error.
Stayed one night. very friendly and helpful staff. easy check-in. clean rooms. comfortable bed. Quiet—do not hear planes at O’Hare. Easy access. convenient location near shopping, airport, highway, and public transportation.
I was very very satisfied with my stay here at your property. You made it very enjoyable and easy to stay. I enjoyed it as my home away from home for 3 days! I’ll definitely look forward to staying there again next time.
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Hyatt hotels USED to be a great experience. It gave you that plush feel years ago. Now the hotel brand is running down hill fast to become equal to a Doubletree or Crown Plaza type second hand me down lodging
This hotel is amazing and it has a great location within Rosemont. Friendly staff. Always clean. Food is so tasty. Easy to get to and from the airport and close to the train if you want to go downtown.
