Novotel Thalassa Le Touquet

Booked this being a member of the Accor loyalty programme and wasn't disappointed with the location of the hotel, plus with the added bonus of onsite parking what more could you want? Stunning coastal views with an ever changing beach tides and beautiful sunsets. However, I was a little disappointed with the level of service on check-in. I asked if I could upgrade and was flatly told no even though when I went back and showed the reception staff that rooms were available via their app... It became a chore and they went to check with a manager. Eventually I was offered an upgrade but I decided not to bother and spend the money enjoying dinner with my family. We took a standard room for 2x adu...

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The food was terrible. Risotto was raw rice soup, veal over cooked (was supposed to be medium) and the vegetables over done with no taste, spaghetti bolognese was a mess. The main chef declined to come to talk to us and instead said we have to come to him. Then he pretended not knowing English but quickly changed tone when realizing that our son speaks fluent French. And still he denied that there was anything wrong with our food.

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we went to try this restaurant on Saturday 30 April noon with the family we were 8 and we were not disappointed! beautiful setting, very good service, very nice team and excellent meals. I have to do as much as I can!

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We reserve at 9 We get the menu at 9.30 and the desert at 10.30 with the restaurant almost empty! Not very expensive, food eatable but the service is very poor!

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The best view directly on the beach ! The cuisine is very good but the service very poor (fresh waiters, no smile, no focus on client).

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