Horrible customer service. Placed an online order last Wed 7/20. Got to the location 10 min later and they're closed early due to the water being shut off. I so why are you still accepting orders? Then I'm yelled at that they're closed from behind thecounter. Then someone finally comes to the door after me having to ask several times because I've already paid and now you'reclosed. Then I'm informed they have no control over giving me my money back I have to call corporate. Then I ask for themanager, I'm told she's on vacation. Then I call corporate no apology, representative is dry. No better than the girls atthe restaurant. I'm told it'll be 3 to 5 business days. So today I still don't have...
I ordered teriyaki chicken and asked that the sauce be added on the chicken. I get home and the chicken is dry. I call the store and ask for the manager, the person on the phone (Stephanie) identifies themself as such. I explain and she replies ?there?snothing I can do over some sauce.? Then goes in to say I can drive back up for some. Given how far I live and how long I waitedin the drive thru my food would be cold by the time I get home and gas ain?t cheap!!! And IF I chose to come back you should atminimum replace my meal so my food would t be cold, which she stated she wouldn?t do. This attitude is absolutely unacceptable!!
Really? The manager said I could not get a refund at the window after they messed up my order. They had just tooken my money, I looked at my food and it was wrong so the receipt was sitting in my hand literally and he told me I had to call the number onthe back of the receipt to get a refund. That's the craziest thing I've ever heard of. I will not be coming back for suchinconvenience.
So frustrating—this is a new situation, but they have Beijing Beef on the menu, or maybe they’re just too lazy to cook it. They should simply remove it from the menu. Every location in Hazelwood and Florissant has terrible service. I will only drive to the St. Charles location because they always have it there.
Reserviere jetzt einen Tisch
Food was great. Speed of service wasn't terrible to get food. They were very pushy to package to go and bag up, even though we insisted we were eating in. Had to wait extended time to receive condiments and plastic ware. Would have rated higher ifcustomer service was a little better
Food was good but they kept trying to bag up our food, told her several times we were staying. She copped an attitude. So yea, we got the evil stare And soy sauce is a problem with getting some.
Every time I visit or drive by this Panda Express location, it's always crowded, so be ready for a wait. That said, the food never lets me down. The mushroom hash is definitely my top pick!
The food was served quickly and tasted great. The staff were friendly. Despite being a new location, the wait wasn’t too long.
Reserviere jetzt einen Tisch
I still can't believe they did away with my favorite! Black pepper chicken...
I had them on opening day soo fresh and good I’m headed back now
