I placed an order by phone around 12:15 AM and paid with my card, but was informed that the payment didn’t go through. I then offered to pay in cash instead, but my order never arrived. Hours later, I called back and spoke with the manager to find out what happened. He said I hadn’t been charged and that I would get a refund in three days. I questioned why they didn’t have the courtesy to call me if they weren’t going to deliver anything. I had waited an hour for my pizza and was extremely hungry, but he seemed indifferent and offered no help. He said his name was Jose, but I’m not sure I believe that. Overall, it was a terrible experience, and I won’t be ordering from Papa John’s again due...
I placed an order by phone at 12:15 PM at Papa Johns Pizza and paid by card, but they told me the payment didn’t go through. Even though I said I would pay in cash, I never received my order. Hours later, I called back and spoke with the manager to find out what happened. Instead of helping, they accused me of not being charged and said the money would be refunded in three days if it went through. When I asked for a callback, they never called. I waited for my pizza for an hour, was hungry, and nobody even tried to assist me. The Papa Johns Pizza menu looked great, but the service was very disappointing.
I ordered a large pie with extra sauce and got a pie with just crust and cheese no sauce at all, when I called back they wouldn’t help me resolve my issue and rudely kept hanging up on me. Finally I got someone on the phone and they promised me a refund or a replacement pie, I got neither. HORRIBLE CUSTOMER SERVICE. Pie in the garbage and I will be contacting corporate. Next time have the decency of not hanging up when someone is calling you because YOU messed up the order. Smh no integrity . No respect for that type of person.
I used to order from here at least three times a month, but not anymore! My last pizza arrived stale, with no sauce, and barely any cheese (it seemed like it had expired). I even requested extra cheese. You've just lost one of your customers.
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I used to order from this place at least three times a month, but that’s changed! My last pizza was stale, had no sauce, and hardly any cheese—I’m starting to think it was expired. I even asked for extra cheese! You've lost a loyal customer.
This place has gotten horrible, pizza always arrives cold,, takes longer than what they tell you on app, my last pizza wasn’t even cooked correctly. Horrible is all I can say, I am done with this place.
Absolutely disappointing. I ordered the paprika speck salami and mushroom pizza, and there were hardly more than five pieces of meat on the entire pizza. Save your money or choose a different place.
The service was impressively smooth and efficient when preparing my order. This might be one of the fastest Papa John's locations in the area!
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The service for my order was very smooth and efficient. This is likely one of the fastest Papa John's locations I've experienced!
They frequently give me the wrong order even when I specify what I'm getting and have hung up on my calls.
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