I am a regular customer at this restaurant and usually have a great experience. The service is usually excellent, with polite employees and prompt food preparation. However, my recent visit was disappointing. I was told my pizza would be ready in 3 minutes, but ended up waiting for 30 minutes. The staff seemed more focused on personal conversations than apologizing for the delay to the customers waiting for their food. The atmosphere was full of chatter but no one seemed to be concerned about the long wait. Overall, I was not satisfied with my experience.
Honestly, I usually place my orders in the evenings and on weekends, and I have to say, I haven't received any burnt or poorly made pizza from them so far. Unlike Domino's, they don't take forever to arrive after the tracker indicates they left over an hour ago, which I really appreciate. I'll continue tipping if you all keep providing such excellent service!
Bad service I ordered my pizza at 10:58 an still ddnt get my pizza on time it?s now 1:28 in the morning they said it was 4 orders in front of me an I was the 5th if that?s the case you ppl need to hire more drivers because this is unacceptable Icould?ve made a different decision earlier if I had to wait this long for my food
I ordered for pickup. The lady who handled my call was professional but when I went to pickup my food the man came to door and looked at me like I came to his home and he was wondering why I was there. He never greeted me or said one word to me . He wasvery unprofessional . He needs additional training in customer service
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Really delicious and fast pizza but more than that, we have had exceptional service. On a Friday night, the owner, Todd was working away with a staff that was flexible and met my requests with a smile. Definitely recommending this locally-owned shop who employs super sweet people oh and yummy pizza! :
This is by far the fastest Papa John's I the DMV. I've ordered 3 times and I swear the pizza is so hot when it arrives that it burns my mouth. It's difficult to find places in Northeast that consistently perform up to expectations. This Papa John's isdefinitely one of the places to go to
I ordered a large quantity of pizzas for my company, and I was impressed by the superb customer service, especially thanks to Christina. The pizzas were delicious, and the delivery arrived right on time. I give them all AAA!!! Thank you!
The pizza was soggy is hell, you can tell they stretch the pie to much. Wasn't cooked all the way thru was not how I ask. that was the 2nd time my order was wrong an that will be the last time I order from that location again.
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Service was top notch. Fast delivery and received a very genuine thank you when the pizza arrived. Was a memorable touch. Pizza was great too.
Excellent service! The food is exceptional. Be sure to try the wings and cheese sticks.
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