On Sunday morning 9hours, I buy a cake 6 raspberry people 33 euros. Sunday 14hours I present it to my guests, I do not taste first, I am asked what time I pulled it out of the freezer! Yes in its frozen and hard centre. I called in the aftermath, I explained the problem, I was told that it is noted in the window that their products are defrosted, I thought I was buying a fee! They didn’t tell me and I didn’t see that letter, they took my number and my name to remind me of the situation. Three days later, nothing. I therefore decide to write my opinion. So we ate it after dinner, not bad not exceptional. But next time it’s Picard or Thiriet, for 3 times cheap it’s not worse, and we know what...
I do not wish to degrade the image of the company, nor the good competence of the team, but I must share my bad experience. I have a dessert with friends in this patisserie, patisseries practice at an exorbitant rate, 5 € for an on-site dessert. the room at the back is correct, the quality of the service and my patisserie received this day, does not leave room for such a high rate.
What a disappointment by opening my ballot box: they are all badly finished and frankly not worthy of a chocolate maker. Moreover, in addition to their exorbitant rate, the chocolate candy of this self-proclaimed orfèvre in gourmety are very basic and un qualitative. If the employees are courteous, the boss is unfriendly. A question is required...!
Why there are no possibilities to make the payment cash or cards without the staff touching money as at Gautherot pastry (bravo to them) For hygiene it is important knowing that everywhere we cash, we take bread or something, etc...
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Pastry is very good but also too expensive. Sometimes you're used to pastry the day before without telling you. The boss is very haughty, antipathic and always chewing gum. However, waitresses are very polite.
I regularly do 35 kilometers to buy chestnuts (the best to my taste, respected tradition) , cinnamon flans and chocolates in this very good pastry. The small ovens served in the tile horn are delicious.
We bought pralines and iced maroons in this pastry shop for Christmas and took advantage of it to taste some pastries. Excellent quality, surely one of the best in Haguenau.
The welcome is warm, on the other hand we have not offered a breakfast formula with jam bread etc., the pastries are good, but the price is much too expensive.
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Disappointed by quality, especially on pastry that lacks freshness, especially for a Saturday noon....
The pastries are always on top and the macarons are a killing!the staff is smiling and good advice.
