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"35 minutes for egg and chips !! restaurant not busy !!no apology for wait and still no customer service shameful !!"
Telefon: +441233758510,+441233758277
Adresse: Tenterden Garden Centre, Appledore Road, Reading Street, TN30 7HT, Ashford, United Kingdom
Stadt: Ashford
Webseite: http://tenterdengc.co.uk/groves-coffee-shop-and-restaurant/
Montag: 10:00-16:00
Dienstag: 10:00-16:00
Mittwoch: 10:00-16:00
Donnerstag: 10:00-16:00
Freitag: 10:00-16:00
Samstag: 10:00-16:00
Sonntag: 10:30-15:30
Gerichte: 0
Kategorien: 5
Bewertungen: 121
We bring my mum here alot and love having a look round usually having some lunch in the Groves Restaurant, which is normally excellent. So thought we would book for the festive lunch (turkey with all the trimmings). The dinner was ok, plates were too small for the amount of food and considering it was a Festive dinner... there were no crackers and lacked anything festive... apart from 2 very tiny trees taken from the shop, on the table... with the prices still on! For £11.95 it was all a bit bland and disappointing. However, it won't stop us coming here for their normal menu... we just won't come back next year for Christmas Dinner.
We have been here quite a few times for coffee and each time the coffee has been good and the staff friendly and helpful. This time the coffee was just as good and the staff just as friendly and helpful but we called in late in the afternoon after a very sunny day and it was just too hot inside the restaurant to enjoy our coffee. We drank up and left as soon as we could. I appreciate the weather is something the cafe can not do anything but, on a very sunny day, it may be better to go in the morning rather than the late adternoon.
I brought my grandchildren to this cafe on the Saturday before Christmas after seeing Santa Claus at the garden center. The staff were very polite and helpful, despite being very busy. The food was served quickly, making it perfect for a light lunch like jacket potatoes with different fillings. They also had a children's menu that included a main course, dessert, and a drink all in one. The tables were quickly cleared and cleaned. The prices were reasonable. I would definitely go back again.
Called in at Tenterden Garden centre Sunday morning for some plants and thought we would start with a cooked breakfast in the café, only to be informed by the young girl at the cafe that they were to busy to serve us a cooked breakfast as they had a large party booked to arrive, we could have toast she said. Disappointed so left and went into Tenterden for breakfast (Honey bees superb) and used an alternative garden center for my plants wont be returning
After shopping in the garden centre we called in for a cup of coffee is this light, airy and very pleasant coffee shop. The staff were very welcoming, friendly and efficient. Our coffee was served without any delay and was very tasty. My wife's request for Soya milk did not cause any problem. Covid measures were in place with social distancing being observed and the tables being cleaned as soon as the customers left.
tasteless coffee in a soulless environment we have visited here in the past when coffee shop was at the top it’s now where the aquatics centre was. the building is lacking character , the drinks we had were watery and lacking flavour , but if course paid top dollar for it ! why do these places make these changes and you end up paying more to get less it was so nice before and now it’s very mediocre poor shame
I stopped by for a cup of coffee on my way home. The restaurant had COVID-19 safety measures in place, including requiring masks to be worn while moving around, promoting social distancing, providing hand sanitizer, implementing a one-way system, and spacing out tables. The staff was friendly and helpful. They had a nice selection of snacks, and the coffee was delicious.
The customer service at this restaurant is extremely poor!! The staff is too busy chatting amongst themselves to pay attention to customers and lacks basic manners!!! They could benefit from observing the level of service provided by the staff at the nearby shop on the way out.
We called in today for a look round while on holiday locally, very nice garden centre and helpful and friendly staff. Had lunch which was excellent. . Lots of choice, served quickly and well cooked.
35 minutes for egg and chips !! restaurant not busy !!no apology for wait and still no customer service shameful !!
